UX Designer

Job Description - Specialist, Experience Designer

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The Role

As CX Experience Designer, you'll work in a multidisciplinary team, alongside researchers, experience designers, visual designers, and developers, to deliver best-in-class, human-centered products and services for the Marketing organization. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple and intuitive for customers to use.

Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to-end journey as well as the detailed outcomes.

You will have a deep understanding of experience architecture, how to design in a fast-paced, high-pressure environment, whilst helping transform end-to-end product and service conversion and acquisition model.

Main responsibilities

As Sr. Experience Designer, you will :

• Engage in the full lifecycle of client projects beyond initial site development including unit tests, documentation, deployment, and maintenance. This includes enrollment platform design and development using a Content Management System (CMS) that requires proficiency in HTML, CSS, and JavaScript.
• Design conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications, and functional prototypes.
• Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements and deliverables.
• Create and rapidly iterate interactive prototypes in accordance with task, scenario, and business needs.
• Co-create on designs with developers, marketing, and product stakeholders.
• Put forward new cases for design improvements with marketing and product managers.
• Communicate with detailed design and industry-backed decisions and be able to represent all experience touchpoints.
• Engage and align with all multidisciplinary teams across the customer office business.
• Analyze friction within existing experiences and identify root causes for that failure that can be translated into solutions.

Skills and experience

For this role, the following competencies are essential :

Skills and Tools

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