What are the responsibilities and job description for the Customer Service position at Credence Logistics, LLC?
Job Description
We are seeking a Customer Service Rep. to join our team! This is a "Part-Time" position that will lead into a full-time position.
Responsibilities
We are seeking a Customer Service Rep. to join our team! This is a "Part-Time" position that will lead into a full-time position.
Responsibilities
- Call carriers to receive location updates. Provide location updates to customers.
- Assist with dispatching drivers on shipments. Providing shipment instructions.
- Troubleshoot and resolve service issues, or concerns.
- Document and update customer and carrier records based on interactions
- Develop and maintain a knowledge base of the evolving services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport over the phone.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills