What are the responsibilities and job description for the Service Desk Analyst position at Credent Wealth Management?
Purpose :
The Service Desk Analyst will be responsible for providing technical support and troubleshooting related to IT hardware and software. The Analyst will work with laptop and desktop hardware, cloud-based email and file sharing, and cloud-managed network and security hardware and systems. The Analyst will respond to phone and email requests and track requests in a Service Management system based on established best practices.
Job Responsibilities :
- Respond to IT support requests in a timely and friendly manner
- Set up computers for new users and provide an initial overview on how to use equipment
- Address common hardware and software issues
- Evaluate common or regularly occurring issues and recommend permanent solutions
- Escalate complex issues to higher levels of the IT organization as needed
- Follow established procedures related to IT Security and System Access
- Maintain an up-to-date IT asset list related to moves, adds and changes
- Daily administration and support of other systems as needed
Education :
Bachelor's degree in Computer Science, I.T., or related field (preferred)
Experience :
0-3 years in a technical support role
