What are the responsibilities and job description for the Director of Inside Sales position at Credit Acceptance?

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

Credit Acceptance's sales professionals are on the front line pushing the boundaries of our company's growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and helping dealers improve their business. Our nationwide sales force receives strong support from all other areas of the business. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work!

As the Director of Inside Sales, you will lead a team of Remote Area Managers who are dedicated to identifying, developing, and maximizing opportunities in open / vacant markets and underserved areas. Your innovative approach, coaching skills, and leadership experience will be instrumental in driving sales growth, market penetration.

Outcome and Activities :

Team Leadership : Provide strong leadership to the Remote Area Manager team, motivating and guiding them to achieve their targets and objectives. Foster a collaborative and high-performance culture within the team.
Strategic Planning : Develop comprehensive strategies to penetrate and capitalize on target markets / territories and underserved areas. Collaborate with cross-functional teams to align sales efforts with overall business objectives.
Sales Performance Management : Monitor and analyze sales metrics, team performance, and market data to assess and improve Remote Area Manager team's strategies and tactics. Set ambitious sales targets and ensure the team is on track to meet or exceed them.
Coaching and Training : Mentor and coach Remote Area Managers to enhance their selling skills, product knowledge, and customer engagement techniques. Implement training programs to continuously develop the team's capabilities.
Market Analysis : Conduct thorough market research to identify potential opportunities and challenges. Utilize data-driven insights to make informed decisions and adapt Remote Area Manager team strategies accordingly.
Customer Relations : Cultivate strong relationships with key customers and stakeholders both internal and external. Ensure exceptional customer service and satisfaction to build team and company brand loyalty and increase market share.
Collaboration : Collaborate with Sales at the National, Regional and District levels.
Innovation and Adaptability : Encourage a culture of innovation and agility within the team to gain a competitive edge in the target markets.

Knowledge and Skills :

Mentor and coach direct reports effectively by identifying performance and knowledge gaps and dealing with unsatisfactory performance promptly and appropriately.

Run effective meetings to produce and deliver logical and concise agendas.

Demonstrate the job specific knowledge and technical skills to complete performance objectives.

Demonstrate effective leadership by showing how to strategize and plan dealer visits, run effective meetings in an organized fashion, ensure that the right people are in the room, develop a clear agenda, and have a strong, persuasive, and engaging presence.

Be a quick thinker with the ability to understand and interpret information promptly and effectively by applying logical analysis to make quality decisions on a timely basis.

Respond promptly and effectively to problems.

Demonstrate self-awareness and understand own strengths and development needs while seeking feedback to gain insight from mistakes.

Gain trust of others and build solid relationships across and vertically throughout the organization and with our Dealers.

Hire and develop a high performing team by providing leadership, guidance, and support to ensure the delivery of high-quality performance.

Proactively identify future business opportunities and develop strategies to address them.

Think strategically to create appropriate strategies for areas of responsibility, identifying and implementing ideas that add value to the business.

Requirements :

Bachelor's degree in Business, Sales, Marketing, or a related field.

Five (5) years of experience managing sales in a dealership or corporate setting or similar role with a proven track record of growth, hiring, training, and performance management.

Proven trend of improved performance, including examples of learning from mistakes and taking action on training / coaching.

Demonstrated success in driving sales growth and achieving targets.

Excellent analytical and problem-solving skills.

Ability to thrive in a dynamic and remote work environment.

Exceptional communication and negotiation skills.

Ability to travel 20% of the time.

Targeted Compensation : $155,250 - $162,500 Monthly Commission

LI-Remote

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values :

To be successful in this role, Team Members need to be :

Positive by maintaining resiliency and focusing on solutions

Respectful by collaborating and actively listening

Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions

Direct by effectively communicating and conveying courage

Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must :

Identify the Right People by recognizing top talent

Set Clear Expectations by managing change and directing others

Train team members and focus on developing talent

Performance Manage by ensuring accountability and driving results

Create the Right Environment by establishing trust and managing conflict

Maintain the Right Number of team members needed to build an effective team

Expectations :

Remain compliant with our policies processes and legal guidelines

All other duties as assigned

Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents : Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Salary : $155,250 - $162,500

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