What are the responsibilities and job description for the Client Services Manager position at Credit Control LLC?
Client Services Manager
Wouldn't it be great to build your career at a growing company, recognized 5 years in a row from 2019 - 2024 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and opportunities for growth.
Job Summary The Client Services Manager (CSM) is the focal point for client contact. The CSM is responsible for developing and maintaining a trusted relationship with the client. The CSM will plan, staff, evaluate and direct the work of one or more Client Service Representatives/Specialists. This position will take responsibility for subordinates' activities, make self-available to staff, provide regular performance feedback and develop subordinates' skills, and encourage growth. Responsibilities Client Services Managers may do some or all of the following:
- Responsible for selecting, training, developing, and managing the performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing directions for workgroup(s) in accordance with the organization’s policies and applicable procedures
- Support the Client Services Representatives, Leads, and Supervisors as they directly interface with clients
- Prepare for and lead Client Meetings
- Prepare for and lead internal Change Management Meetings
- Support the Team as they prepare daily reports and remittances
- Ensure the Team is diligent about their duties
- Support Director of Client Services in preparing for new client onboarding
- Attend touch-base calls with client contacts as a measure toward superior client satisfaction
- Serve as point of escalation for client concerns
- Work with management on Client Services initiatives
Candidate Profile
- High School diploma or equivalent required
- Bachelor’s degree preferred
- 3-5 years management experience (overseeing professional staff)
- Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel
- Excellent time management and organizational skills
- Excellent oral and written communication skills
- Excellent coaching/leadership skills
- Ability to motivate professional staff
- Ability to present high-level client contacts
- Ability to work overtime as needed
- Knowledge of changing technology
Benefits
• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• 401k with Company Match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts
Schedule:
• Full-time, on-site
• Monday-Friday
• Day shift
• No weekends
