What are the responsibilities and job description for the Fraud Operations - Fraud Investigator III - S3 position at Credit One Bank?
Description
Position Summary
The Fraud Investigator III, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various sources as established within the department. The applicant must possess a working knowledge of account maintenance systems and relevant external industry systems such as Fraud, Recovery, Credit Bureaus, Regulatory Agencies, payment platforms, and online verification platforms. A working knowledge of credit card products/services with applicable regulations ensuring adherence is required.
Summary Of Essential Job Functions
Position Summary
The Fraud Investigator III, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various sources as established within the department. The applicant must possess a working knowledge of account maintenance systems and relevant external industry systems such as Fraud, Recovery, Credit Bureaus, Regulatory Agencies, payment platforms, and online verification platforms. A working knowledge of credit card products/services with applicable regulations ensuring adherence is required.
Summary Of Essential Job Functions
- Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
- Perform a review of cases to fully identify, mitigate, and report potentially fraudulent activity.
- Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channels.
- Professionally communicate with internal departments and external banking industry contacts to provide support and guidance.
- Actively participate in discussions with cross leadership to review trends and actions for improvement.
- Demonstrate a thorough comprehension of all client-related products (both current and forthcoming).
- Process monetary and non-monetary adjustments when required.
- Compile and maintain comprehensive case files in an orderly fashion.
- Observe and ensure adherence to all the organization’s policies and procedures as stated in policy and procedures.
- Suggest process improvements and strategies to reduce fraud.
- Write and conduct trainings that will increase productivity and enhance knowledge.
- Prepare presentations for WBR, MBRs, and the like.
- Perform other duties as assigned.
- 2 years Customer Service experience
- Excellent verbal/written communication and organizational skills.
- Problem resolution/investigative abilities and detail oriented.
- Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.
- Self-starter with proven demonstrated leadership skills, the ability to provide direction to others, and superior time management skills essential.
- Advanced in Microsoft Office (Word, PowerPoint, and Excel).
