What are the responsibilities and job description for the NOC Analyst III Incident Manager position at Credit One Bank?
Description
Position Summary
Credit One Bank is looking for an Incident Manager/Problem Manager to support the overall growth of the organization. This position will be primarily responsible for ensuring service delivery objectives are met consistently through efficient Incident and Problem management.
Essential Job Functions:
- Responsible for maintaining/meeting system availability service level agreements by managing incidents and focusing on restoration, root cause analysis, and reporting.
- Must be proficient in maintaining detailed incident records, including root cause analysis and post-incident reports.
- Ability to analyze incident patterns, identify trends, and recommend improvements to prevent recurring issues.
- Ensure teams are consistently executing standard operating procedures to monitor or manage systems and data processing.
- Lead analysts in troubleshooting issues related to production systems.
- Share findings in PowerPoint presentations with conclusions and recommendations for senior management.
- Perform other duties as assigned.
Position Requirements:
- Strong understanding of IT systems, networks, and infrastructure to effectively manage and troubleshoot incidents.
- Ability to analyze complex issues, identify root causes, and implement timely and effective solutions.
- Must have the ability to convey complex technical information concisely and professionally to both technical and non-technical audiences.
- Capability to lead incident resolution, delegate tasks, and make business-aligned decisions.
- Collaborate with other departments/organizations in the Bank to review and revise the engagement procedures/on-call calendars.
- Experience in working with multiple IT departments and leading technical investigations to drive incident resolution.
- Experience in creating and maintaining incident response plans and procedures to reduce reoccurrence and downtime.
- Willingness to conduct post-incident reviews to identify areas for improvement in incident response procedures and systems.
- Ability to adapt to new technologies and changing infrastructure landscapes.
Preferred:
- Previous Incident Management with demonstrated experience in managing IT incidents, preferably in a similar role.
- Experience working in a service delivery organization/environment.
- Good working knowledge of ITSM processes including Incident, Problem and Change Management
- Experience working in a production management environment.
- ITIL Certification
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Previous experience with any of the following systems:
- Dynatrace
- ServiceNow
- SolarWinds
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
