What are the responsibilities and job description for the CSR - Customer Service Representative position at Creekview Veterinary Center?
Creekview Veterinary Center is seeking an exceptional Client Services Representative to join our team! Do you want to work for a state of the art, AAHA accredited veterinary facility? There is plenty of room to learn and grow at this busy facility!
An ideal CSR must be professional, compassionate and motivated. Effective communication is key for this position as you will be interacting with clients and team members.
Must be willing to work weekends as our hospital is open 7 days a week. Hours of operation are:
-Mondays: 7 AM - 6 PM
-Tuesday: 7 AM - 6 PM
-Wednesdays: 7 AM - 8 PM
-Thursdays: 7 AM - 8 PM
-Fridays: 7 AM - 6 PM
-Saturdays: 9 AM - 5 PM
-Sundays: 9 AM - 5 PM
Typical tasks include, but are not limited to:
- Providing excellent customer services through all interactions with clients and patients
- Answering multiple phone lines
- Scheduling appointments
- Checking patients in/out (Experience with EZYVet a plus)
- General use of office equipment
- Coordinating the flow of pets and owners in the lobby
- Ability to learn basic veterinary medicine terminology and standards of care
- Become familiar with retail products, medications, vaccinations, etc.
- Handling incoming emergency check-ins/in-take of critical patients
- Recommending wellness services and preventative products
- Resolving custom conflict and informal client complaints
Physical Demands:
- Frequently required to bend, stand, lift for extended periods of time
- Will occasionally lift and/or move up to 40 pounds
Buffalo Veterinary Group has several other hospital locations. Interested in working for our other locations? Let us know!
*Pay rate based on location and experience.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No less than 25 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Evening shift
- Morning shift
Application Question(s):
- We are open 7 days a week. Please list the days and times that you would be available to work.
Experience:
- Customer service: 1 year (Required)
- Veterinary clinic: 1 year (Preferred)
- Pet care: 1 year (Preferred)
Ability to Commute:
- Buffalo, NY 14224 (Required)
Ability to Relocate:
- Buffalo, NY 14224: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18