What are the responsibilities and job description for the Help Desk Analyst position at Crescens Inc.?
Job Title: Help Desk Analyst
Location: Trenton, NJ
Duration: 6 months
Type: Contract
Responsibilities:
Required:
Location: Trenton, NJ
Duration: 6 months
Type: Contract
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for Client business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.
Required:
- Data entry
- Experience using email (Outlook)
- Experience working in a position requiring calm demeanor when dealing with upset users
- Experience with MS Excel
- Experience with MS Word
- Experience with MS Visio
Salary : $21 - $28
