What are the responsibilities and job description for the IT Trainer position at Crescens?
Job Title : IT Trainer
Job Location : Richmond, VA (Hybrid)
Duration : 12 months
Type : Contract
Job duties consist of but not limited to :
Determine skill gaps and training needs in consultation with district, regional, and OIM staff
Create and curate training materials.
Deliver trainings and offer follow-up support for ongoing learning
Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
Create and curate training materials.
Provide help-desk support.
Coach staff through troubleshooting computer hardware and software issues.
Using deep program subject matter expertise, advise staff regarding program workflow best practices.
Travel to deliver on-site training, as deemed necessary. Deliver online, web-based training on both a scheduled and as-needed basis.
Provide office hours for impromptu training requests.
Preferred Basic Qualification
Bachelor's degree in Education, Management Information Systems,
Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion
Knowledge and experience working with a local health department or Virginia Department of Health.
Knowledge of Ryan White HIV program.
Experience using Provide Enterprise System is highly desired for this position.
Required Basic Qualifications.
Bachelor's degree in Education, Management Information Systems,
Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager's discretion.
Knowledge of adult learning and instructional design.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
Experience leading building of training materials such as videos, presentations, or job aids.
Experience trouble shooting hardware and software - hands-on or from a helpdesk.
4 Years of related professional experience.
3 years of experience advising and influencing internal stakeholders (leadership, technical trainers.) Drives performance. Holds self and others accountable.
Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.Works collaboratively.
Seeks out the experience with others the aim for better results.
Open minded regardless of where ideas originate. Flexible and easy to work with.
Must be a self-starter and a team player with a positive attitude.
Ability to coach and influence internal keystakeholders.
Keep a pulse on the job market with advanced job matching technology.
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