What are the responsibilities and job description for the Banquet Captain position at Crescent Hotels & Resorts?
Join the Sandbourne Santa Monica Team
Sandbourne Santa Monica is a design-forward retreat where hospitality is elevated to an art form. Every detail - from our thoughtfully curated interiors to the personalized service we provide - creates a seamless and memorable experience for our guests. We believe in setting the standard for excellence, ensuring each guest receives the highest level of attention, care, and hospitality.
As part of our team, you’ll be immersed in an environment that values creativity, precision, and genuine hospitality. We strive to inspire connection, exceed expectations, and create unforgettable moments for every guest who walks through our doors.
If you’re passionate about design, service, and delivering best-in-class experiences, we invite you to explore opportunities with us at Sandbourne Santa Monica.
We are looking for our next great team member to join us on our team. We are committed to providing you with:
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
About the Role
We are seeking a passionate and dedicated Banquet Captain to join our exceptional team. In this role, you will play a vital part in delivering personalized service, upholding our commitment to excellence, and creating unforgettable moments for our guests. Whether engaging with guests, ensuring seamless operations, or contributing to our unique atmosphere, your role will be integral to our success!
What You’ll Do
- Check server and houseperson banquet event orders to ensure that all information is accurate.
- Check room set-up to see that banquet event order directions are completely followed. Ensure that all public areas are neat and clean.
- Make contact with group representatives. Explain how to make contact if needed throughout the function.
- Communicate all banquet event order changes to catering or convention services office and affected departments.
- Coordinate with banquet staff set-ups, changes and time schedules for all functions.
- Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons.
- Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
- Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
- Post all banquet checks at end of day and turn into Night Audit
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
What We’re Looking For
- A passion for hospitality and creating extraordinary guest experiences
- Strong interpersonal and communication skills
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Ability to meet standards of appearance.
- Can communicate well with guests.
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
- Must be willing to “pitch-in” and help co workers with their job duties and be a team player.
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
