What are the responsibilities and job description for the Banquet Captain position at Pacifica Hotels?
The Wayfarer DTLA, a Tapestry Collection by Hilton, is looking for outstanding Banquet Captain to work in one of the most beautiful settings in the world! The Banquet Captain will directly supervise catered events and will be involved in all aspects of the events that include planning, set-up, execution and tear down. The Banquet Captain will also work closely with the host throughout the event to ensure the highest guest satisfaction possible.
Essential Functions and Responsibilities of the job include but are not limited to:
• Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down, and side work.
• Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
• Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
• Work closely with Director of Food & Beverage, Assistant Director of Food and Beverage, and Event Coordinator to plan all events.
• Ensure front and back of the house are maintained in a clean and orderly fashion.
• Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
• Prepares Captain’s Reports detailing the function and comments of the Host (on-site contact).
• Promotes and maintains friendly, cheerful, and courteous demeanor at all times while providing the highest level of customer service to all guests.
• Determines when a guest should not be served additional alcoholic beverages in accordance with policies. Adhere to food safety requirements.
• Uses a point of sale system as needed.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts.
• Attends all staff meetings as required by management. Implements and maintains policies and procedures.
• Maintains close communication and works cooperatively with Director of Food & Beverage, the rest of the Administrative team, and co-workers to ensure consistency of services and the highest quality of operation.
• Performs other job-related duties as assigned.
***Management retains the discretion to add or change the duties of the position at any time. ***
Pay Range: $20.50-$22.50/hour
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.
Salary : $21 - $23
