Catering Coordinator

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!  

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.  

We are looking for our next great team member to join our Sales & Marketing team. We are committed to providing you with: 

• Highly competitive wages 
• An exceptional benefit plan for eligible associates & your family members 
• RSP/401K matching program for eligible associates 
• Flexible scheduling to allow you to focus on what is important to you 
• Discounts with our Crescent managed properties in North America for you & your family members   

Here is what you will be doing each day:

As our Catering Coordinator, you'll be the go-to person for creating exceptional event experiences for our clients who are booking short term events, as well as supporting the entire sales and convention services team with anything related to groups and events. You'll meet and greet clients, conduct property tours, and tailor catering solutions to meet their needs. For short term bookings, you'll handle everything from negotiating prices to coordinating with culinary team, audio/visual department, and banquet staff. After the event is complete, you’ll process payment for any balance due and award Bonvoy points. Building strong relationships with clients and meeting planners, you'll showcase our hotel facilities and services through property tours and site inspections.

ESSENTIAL JOB FUNCTIONS: 

• Book short-term events within the booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures
• Up-sell products and services, closing the best opportunities for the property based on market conditions and property needs
• Gather and input all important customer data in order to plan appropriately (e.g. customer’s goals, specific needs, key account info, etc.)
• Create and detail banquet event orders with all items related to the event
• Create and detail group resume to communicate event needs to all Hotel departments
• Provide accurate, complete and effective communication to the Food & Beverage team
• Confirm final billing accuracy prior to and then process the final bill
• Coordinate BEO distribution packet and Group Resume packet to the Hotel departments
• Conduct site tours with potential clients and groups already booked
• Perform other duties, responsibilities, and special projects as assigned

REQUIRED SKILLS AND ABILITIES:

Does this sound like you?

If you are a team player, have hospitality or event experience, a desire to grow into sales or convention services, know your way around CI/TY, can deliver top-notch customer service in a timely manner and have at least 1-2 years of relevant experience, we want to hear from you! You'll need to be a quick learner in a fast-paced environment with excellent communication skills, and the ability to stay organized and multitask.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. 

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.