Controller and Director of People and Culture

RESPONSIBILITIES

Financial:

• Acts as the “Chief Business Officer” to the general manager and EC Team, and as such is responsible for evaluating the financial impact on business decisions.
• Ensure that all levels of management are promptly notified of any financial deviations from established policies and/or control weaknesses in the hotel.
• Effectively manage and communicate cash flow related issues, as required to management and ownership.  This includes the accurate and timely preparation of cash-flow statements, management of receivables, cash balances, control mechanisms and timely deposits of all funds.
• Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Crescent Hotels and Resorts established guidelines.  Investigate and critique variances to budget or to prior year and offer practical improvement strategies to management.
• Monitor the capital planning process by assisting management with calculation of return on capital improvements, gathering support and monitoring the bid process, and evaluating scope of work and specifications.
• Ensure hotels’ compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes.  Provide assistance to management in enforcing compliance on all these items.
• Coordinate the completion of all forecasts and budgets as required, with the full and active participation of EC Team and department managers.
• Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
• Ensure that all balance sheet accounts, including bank reconciliations are reconciled on a timely basis.
• Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, hotel assets, master keys, payroll, and employee records.
• Embrace a continuous growth environment by actively hiring professional staff and assisting in recruiting, reviewing, recommending and maintaining an inventory of qualified and promotable Associates that can potentially become Controllers, Assistant Controllers, Accounting Managers, and other managers for the organization.
• Continually focus on training and development programs for finance associates to cultivate the “brightest” and “best” talent within the industry.
• Hire, train, supervise and develop staff, including coaching, counseling and discipline.
• Maintain compliance with Crescent Hotels and Resorts standards and regulations to ensure safe and efficient operation of the hotel.
• Ensure proper utilization, maintenance and periodic upgrades of all IT systems and equipment.
• Direct and/or prepare all financial reports in accordance with IHR requirements meeting various due dates and deadlines:

Daily:

• Review and submit a Daily Revenue Report.
• Ensure timely deposit of all cash and transmission of Credit Cards.
• Review Labor Report for overtime and any variance to Forecast.

Weekly:

• Review departmental Checkbooks and advise of any needed changes.
• Distribute and discuss weekly G/L report with department managers.
• Update GM on any unfavorable financial issues impacting the month.
• Ensure there is sufficient cash to meet all scheduled obligations.

Monthly:

• Reconcile Balance Sheet with proper back up.
• Ensure that all banks are counted.
• Count the main vault.
• Review “Key Financial Controls” Checklist to ensure adherence and compliance.
• Review actual numbers to forecast to find discrepancies in forecasting to improve accuracy in future months.
• Participate in the monthly Credit Meeting.
• Actively participate, complete and review the forecast with Department Heads prior to submission.

Annual:

• Complete the Internal Control Questionnaire (ICQ) bi-annually.
• Conduct a surprise payroll audit bi-annually.
• Actively participate, complete and review the annual budget with Department Heads prior to submission.
• Prepare all analysis that may be required by ownership and outside accounting firms.

 Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency:

Executive Committee                                         Sales & Service                    Financial Review

Departmental Budget & Forecast                     Credit & Collection             Business Review Meeting

• Ensure and monitor that the hotel is in compliance with all report deadlines and due dates and reacts accordingly.
• Maximize efforts towards productivity, identify problem areas and assist in finding and implementing their solutions.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Crescent Hotels and Resorts standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the professional attire and nametag when working.
• Comply at all times with Crescent Hotels and Resorts standards and regulations to encourage safe and efficient hotel operations.

People and Culture

• Assist and support management staff with effective recruiting and interviewing techniques to ensure the hiring and retention of qualified associates. Ensure compliance with Crescent hiring practices. Confirm and verify that new and existing associates possess proper employment eligibility documents. Conduct interviews for all management positions.
• Conduct all mandatory Crescent training programs. Ensure brand training is completed for brand Quality Assurance audit, if applicable. Assist department managers to ensure on the job training is completed in a timely manner.
• Coordinate & monitor hourly and management performance evaluation process. Assist department managers in writing annual performance reviews and developing achievable goals. Ensure merit increases are equitable and processed in a timely manner.
• Support & coordinate all Crescent, People & Culture initiatives & business practices. Create an atmosphere of being the employer of choice.
• Ensure compliance with OSHA regulations and Crescent safety training program. Manage all worker compensation and guest liability claims.
• Assist with the coordination of benefits with Crescent’s benefit administrator for new hires, current & terminated associates. Assist associates with requests for FMLA & personal LOA paperwork and coordinates the collection of insurance premium payments.
• Ensure hotel departments are entering weekly schedules into web-based time keeping software. Provides weekly payroll reports to General Manager and department managers. Assists with processing of weekly/bi-weekly payroll by reviewing department time edits and pay code updates. Reviews & signs off on final pre-transmission report to ensure accuracy of payment for weekly/bi-weekly payroll.
• Support, engage and guide department managers with the assistance of General Manager to develop a positive learning environment. Assists department managers with associate issues or concerns and developing problem resolution strategies.

Management:

• Perform other duties as requested by management.