What are the responsibilities and job description for the Customer Support Representative position at Crest Foodservice Equipment Company?
Job Summary
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure customer satisfaction. You will handle inquiries, resolve issues, and maintain a positive relationship with our customers through effective communication and problem-solving skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to clients.
- Assist with troubleshooting issues and guide customers through solutions.
- Conduct outbound calling to follow up on customer feedback or concerns.
- Maintain detailed records of customer interactions and transactions in our database.
- Utilize computer systems to document calls, update customer information, and track service requests.
- Demonstrate excellent phone etiquette while interacting with clients.
- Collaborate with other departments to resolve complex customer issues efficiently.
- Participate in training sessions to enhance product knowledge and improve service techniques.
Experience
- Previous experience in customer support or client services is preferred.
- Strong communication skills with the ability to convey information clearly and effectively.
- Proficiency in typing and data entry with attention to detail.
- Multilingual or bilingual abilities are a plus, enhancing our service capabilities for diverse clientele.
- Familiarity with computerized systems for managing customer interactions is beneficial.
- A positive attitude and a willingness to learn new skills are essential for success in this role.
Join us in delivering outstanding customer experiences while growing your career in a supportive environment!
Job Type: Full-time
Pay: $20.21 - $20.82 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Henrico, VA 23228 (Required)
Work Location: In person
Salary : $20 - $21