What are the responsibilities and job description for the CUSTOMER EXPERIENCE CENTER MANAGER position at Crestron Electronics, Inc.?
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Crestron automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Engage and guide Customers through the Crestron New York City Experience Center (CEC). The CEC is designed to be a transformative space, prioritizing the customer experience above all else. Provide detailed information and storytelling about Crestron, the company, and the solutions we offer. Ability to provide in-person one-on-one presentations and presentations to groups of 50 people.
Facilitate high-level Briefings, documenting objectives, agenda, presenters, and action items throughout the session. Perform technical demonstrations on site and to a remote audience via video in a professional manner, encouraging customer interaction while ensuring the timeline is respected.
Interface with Crestron's Sales organization to craft and execute customized agendas for each of our visitors to the Crestron Experience Center, ensuring objectives and messaging align with the customer's goals. Creatively develop new ways of demonstrating specific solutions in specific contexts, whether vertically based or scenario based. Interact with external and internal customers (Sales and Technical Directors) with openness and flexibility while ensuring the experience processes are respected and the appropriate equipment and resources are provided for a successful demonstration. Incorporate both active listening and flexibility to ensure a personalized and targeted experience for our internal and external customers alike. Use the provided tools and applications to maintain accurate documentation and tracking. Work with the sales team to have engaging conversations with guests.
About the Role - The Customer Experience Manager's goals is to :
- Drive Business Growth : Each visit to the CEC is an opportunity to assist the sales team in closing existing sales opportunities, opening new ones, forging strategic partnerships, and elevating the Crestron brand across all audiences.
- Engage and Educate : We create dedicated spaces and environments that go beyond traditional demonstrations. Our immersive, hands-on approach directly engages customers, educating them about Crestron solutions and transforming their thinking about what's possible.
- Build Trust and Confidence : We aim to leave every client wowed and confident that Crestron is the partner they can trust to meet their technology needs, both now and in the future.
- Provide Tailored Demonstrations : The CEC highlights key Crestron solutions across various space and application setups, demonstrating core functionality and capabilities. We tailor each visit to meet the specific needs of our clients, highlighting solutions like digital signage, scheduling, meetings, messaging, and more.
EDUCATION
Qualifications :
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE / M / F / D / V
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Salary : $75,500 - $95,000
