What are the responsibilities and job description for the Front Desk Agent position at Crestview Management, LLC?
Front Desk Agent
Location: Albuquerque, NM, 87110
Skills: Hotel Front Desk Agent, Marriott Albuquerque
We are seeking a friendly and professional Front Desk Agent to join our team at Marriott Albuquerque. The successful candidate will be responsible for providing excellent customer service to our guests, checking them in and out of the hotel, answering their questions and providing information about the hotel and the surrounding area.
Responsibilities:
- Greet guests and check them in and out of the hotel
- Answer guest questions and provide information about the hotel and the surrounding area
- Handle guest complaints and resolve issues in a timely and professional manner
- Process payments and maintain accurate records of transactions
- Assist with room reservations and changes
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent, preferred
- Prior experience as a hotel front desk agent preferred
- Excellent customer service and communication skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Proficiency in Microsoft Office and hotel reservation software
- Ability to stand for extended periods of time and lift up to 25 pounds
E.O.E.
