What are the responsibilities and job description for the HOTEL FRONT OFFICE SUPERVISOR position at Crestview Management, LLC?
Hilton Clearwater Beach Resort & Spa is currently looking for a Front Office Supervisor
Job Description : The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities :
- Supervise front desk staff and ensure that they are providing excellent customer service.
- Train new front desk staff and provide ongoing training to existing staff.
- Manage guest check-in and check-out processes.
- Resolve guest complaints and issues in a timely and professional manner.
- Ensure that all front desk procedures are followed and that all guest information is kept confidential.
- Coordinate with other hotel departments to ensure that guest needs are met.
- Assist with room reservations and cancellations.
- Prepare daily reports and communicate with hotel management.
- Maintain a clean and organized front desk area.
Requirements :
Benefits :
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
Hilton Clearwater Beach Resort & Spa is owned and managed by Crestview Management, LLC.
