What are the responsibilities and job description for the Night auditor/PM Desk Agent position at Crestview Management, LLC?
The Hotel Night Auditor/PM Desk Agent is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift and PM Shift
Key Responsibilities
- Balance and reconcile daily financial transactions.
- Prepare and distribute daily reports to management.
- Assist with guest check-in and check-out processes.
- Respond to guest inquiries and resolve any issues or complaints.
- Perform security checks throughout the hotel.
- Maintain accurate records of room occupancy and availability.
- Assist with other duties as assigned by management.
Qualifications
- High school diploma or equivalent
- 1-2 years experience in hotel front desk or accounting preferred.
- Strong attention to detail and ability to work independently and ask team.
- Excellent communication and customer service skills
- Proficient in Microsoft Office and hotel management software
