What are the responsibilities and job description for the PT Night Auditor/PM Hotel Guest Service Agent | Fairfield Inn| King of Prussia, PA position at PM New Logo?
Our ideal candidate will have excellent customer service skills, be knowledgeable of the area, possess excellent computer skills and must enjoy conversing with a diverse public. Requirements for this position would include previous customer service experience, excellent written and verbal communication skills, cash handling experience, knowledgeable of computerized systems and the ability to work flexible hours. Lastly, strong leadership abilities are attributes that are required for this position. If you are a high energy driven individual that enjoys interacting with people, this could be the perfect opportunity for you!
What You’ll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property’s balances from the previous day. You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.
Some of your nightly duties include:
- Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
- Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
- Answer guests’ questions about the hotel services and amenities.
Where You’ve Been:
We’re looking for someone with six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.
When You’re Here:
Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Our company offers Competitive Pay & Health Benefit Packages, Annual Raises, Vacation & Sick time, Discounts on Hotels Worldwide & Flexible Scheduling
