Desk Clerk

Location: Atlanta, GA, 30354

Job Description:

We are seeking a reliable and organized Desk Clerk to join our team in Atlanta, GA. The Desk Clerk will be responsible for providing excellent customer service to guests, checking guests in and out, answering phone calls, and assisting with any guest inquiries or requests. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department
• Assist guests with inquiries and requests
• Handle guest complaints or issues in a timely and efficient manner
• Process payments and maintain accurate records
• Ensure the front desk area is clean and organized at all times

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office and other basic computer skills
• Ability to work a flexible schedule, including nights, weekends, and holidays