What are the responsibilities and job description for the Administrative Assistant/ Dispatcher position at Crete United?
We seek an Administrative Assistant / Dispatcher to join our growing team. Metro Mechanical, a Crete United company, is there for you whether you need a routine maintenance agreement or an emergency repair on a heating or cooling unit, we are available to handle all your heating, cooling and ventilation needs. We provide commercial HVAC Maintenance & Repair in Birmingham, Huntsville, Tuscaloosa, Anniston, Gadsden, and surrounding area. Come grow with us!
We seek an Administrative Assistant / Dispatcher to join our growing team. Metro Mechanical, a Crete United company, is there for you whether you need a routine maintenance agreement or an emergency repair on a heating or cooling unit, we are available to handle all of your all of your heating, cooling and ventilation needs. We provide HVAC Maintenance & Repair in Birmingham, Huntsville, Tuscaloosa, Anniston, Gadsden, and surrounding area. Come grow with us!
If you have experience in the mechanical space with customer service, coordination, dispatching and support to the service technicians in their daily schedule : including HVAC maintenance inspections, service calls, quoted repair work and field proposals, we would like to speak with you.
- Serves as the main point of contact for customers and builds effective relationships for the company.
- Responsible for calling customers to remind them of the scheduled appointment, to keep the customer informed of any changes in technician / installer arrival time, and to schedule service / maintenance calls.
- Facilitates communication between technicians, customers, and the company.
- Reviews customer history and related information in the system to note balances due, service call history, and related information in order to communicate appropriate information to the customer and to the technician / installer.
- Supervises the dispatch board accordingly, providing the service technicians with the correct call for their skill level.
- Ensures the dispatch board is maintained and proactively fills appointment gaps due to customer cancellations / rescheduling in order to maximize capacity planning.
- Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
- Identifies issues / problems / concerns regarding technician and department productivity based on continual communication and working with technicians. Informs the Service Manager of issues / problems / concerns requiring his attention and action.
- Follows up and schedules preventive maintenance service appointments.
- Reviews completed service work orders for accuracy and conducts call debriefing with technicians daily.
- Maintain on call schedule, to include 1st on call and standby technician.
- Oversee and maintain daily operations to ensure a clean and organized office environment.
- Assist with various administrative tasks, including data entry, filing, photocopying and maintaining office and break room supplies.
- Other duties as assigned
QUALIFICATIONS :
Must be willing to submit to background check / drug screen.
Salary $20-$23 an hour to start (DOE)
Benefits :
Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.
Salary : $20 - $23
