Director of Operations - University of Tennessee

Job Description

Aramark is currently seeking a Director of Operations to support the University of Tennessee Athletics, home of the Tennessee Volunteers! Reporting to the General Manager, the Director of Operations is responsible for leadership and oversight of the Concessions, Warehouse, and Premium Services Food & Beverage Departments. This position will play a critical role the management of all food & beverage operations, including: menu & concept innovation, financial planning, inventory and cost management, team member hiring/training/development, and overall event execution.

Aramark Sports Entertainment provides food & beverage services for the University of Tennessee Athletics Department and venues, including: Athletics events, concerts & special events, and catering services. Many renovations & development projects are upcoming for some of the largest venues in the world, including Neyland Stadium, Thompson-Boling Arena, Lindsey Nelson Stadium, Sherri Parker Lee Stadium, Regal Soccer Stadium, and more!

This Salaried Full-Time position offers a wide array of comprehensive benefit programs and services. We designed our benefits to promote a culture of health and wellbeing. Additional information below or click here to learn more. 

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations

Client Relationship

• Identify client needs and communicate operational progress

Financial Performance

• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Additional Responsibilities

• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree preferred, with at least 5 years of related experience in a senior leadership role required
• Previous experience in special events or high-volume food and beverage quick service operations required
• Must have excellent communication and organizational skills
• Must be comfortable working in a collaborative team dynamic
• Complete Food Handlers and Alcohol Service Certifications as required
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
• Must have availability to work event-based hours including evening, weekend, and potentially holiday hours

#FS-200

Education

About Aramark

About Aramark
We are a leading global provider of food, facilities and uniform services to education, healthcare, business & government, and sports & leisure. Spanning over 20 countries across 4 continents around the world with a team, we are a team of over 250,000 employees dedicated to creating experiences that matter through our culture of inspired hospitality.

We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Click here to learn more about working with us, or connect with us on LinkedIn, Facebook, Instagram and X.

Our Mission
"Be Well. Do Well." is our global sustainability plan and vision for the future. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We have an ongoing commitment to equality, inclusion, empowerment, and respect. As part of our Be Well. Do Well. platform, our Diversity, Equity & Inclusion leadership and our newly founded Executive Diversity Council are building strategic focus to advance diversity, equity, and inclusion among our workforce and our wider communities. Click here to explore our vision and what we’re doing to create real change.

Our Benefits
We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances, and future Please note that eligibility may vary depending on your role, hours worked and location. Click here to learn more. 

Culinary Excellence 
Emphasizing a culture of culinary excellence and dedication to craft, Aramark celebrates our culinary talent and is dedicated to providing our Chefs with opportunity for continued development while continuing to build our global culinary culture. Aramark offers unparalleled opportunities, including our partnership with the Culinary Institute of America’s (CIA) ProChef® Certification program and our ACE culinary competition, where Aramark individuals battle it out, preparing a four-course menu for ACF Master Chefs to judge.