What are the responsibilities and job description for the Training and Communications Manager position at CRH?

Job ID : 507446

Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.

Position Overview

Reporting to the Director of Human Resources, the Training & Communications Manager will play a pivotal role in enhancing employee development and fostering effective communication within and outside the organization. This hybrid position will encompass both training and professional development initiatives as well as the design and implementation of comprehensive communication programs that align with Pennsy’s strategic objectives.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Job Responsibility including but not limited to :

Communications :

Serves as an internal communications resource to the business by :

Maintaining internal communications protocol around consistency and formatting, layout and messaging,
Partners with the Pennsy Leadership Team to develop, launch and execute communication plans
Develop, design, record, script, and edit company videos with focus on safety, recruiting, branding and marketing,
Ensuring internal brand and voice is consistent with the Pennsy brand in both digital and printed communication tools.
Writes and edits copy for a wide range of purposes : training materials, internal communications, corporate intranets, newsletters, press releases, position papers, executive bios, speeches, articles, posts for internal and external social media, slides for presentations, and similar collaterals
Ensures planning and execution of internal communications for the lines of business, including but not limited to organizational changes (incl. organizational notices, change management, etc.)
Partners as needed with cross-functional teams to create communication plans for initiatives and events.
Partners with leaders and HR on promotions, org-structure and new employee communications content and build.
Supports the creation and delivery of weekly internal newsletters and quarterly reviews.
Participates, coordinates, and speaks at local and regional events, charities and community outreach programs to increase awareness of the organization.
Advises and prepares for corporate public speaking needs and opportunities (incl. social media opportunities)
Supports brand image and reputation management and business public speaking opportunities (incl. social media opportunities, trade shows, conferences, panels, etc.)
Ensures compliance of all logo / brand applications
Facilitates purchase of company branded items to ensure best pricing and brand integrity
Coordinates with external vendors as needed for support on deliverables
Manages build phases and maintenance of Team Member App (OnePennsy) as well as ensure all content is cross posted as appropriate.
Periodically audits app functionality and resources to build trust and ensure and compliance.
Creates all relative graphics or media and provide detailed attention to detail and brand adherence to enhance the user experience in the App
Provides the Leadership Team with a quarterly overview of relevant topics, meetings, public holidays, and awareness around company happenings.
Leads project teams that support the multiple internal platforms that disseminate information deeply and quickly throughout the organization

Developmental and Training Requirements :

Conducts annual training and development needs assessment, with an increased focus on hourly employees and new hires

Coordinates, executes, and manages implementation of CRH Training programs as aligned with business expectations and course guidelines (Frontline Leadership and Human Performance)

Develops training and development programs and objectives complete with materials, tutorials, instructions, and learning resources such as online modules and guides

Identifies best training method (instructor-led, eLearning, simulation, coaching, etc) to ensure effectiveness

Implements and facilitate for training programs included, but not limited to, new hire orientation, onboarding, technical skills development, soft skills development, company policies, product training, quality training, safety training, technology training, teambuilding, etc.

Designs innovative and transformative learning programs and experiences that drive business results

Partners with internal (L&D) and external stakeholders to deliver training, as applicable, and to ensure tracking needs are managed

Contacts and utilizes outside vendors and resources as needed based on gaps

Maintains a database of all training materials and records completion of all trainings completed across the organization

Willingness to become certified as a facilitator for many organizational development programs including but not limited to : Human Performance, DiSC, Frontline Leadership (DDI)

Understanding of adult learning theory and research and apply external best practices and innovation within learning and development

Leverages / integrates technology to enhance the effectiveness of learning offerings for the learner, as applicable

Partners with business leaders, HR and other key stakeholders to drive training and development agendas

Conducts follow-up studies of all completed training to evaluate and measure results

Creates innovative, engaging and effective instructional materials with a focus on helping people adopt behavior standards and embrace new processes to complete their daily tasks / responsibilities.

Digital Marketing Communications

Supports Pennsy with all requested digital, marketing and other deliverables to support all business lines or areas (corporate functions, geographies, etc.). This includes but is not limited to artwork and design, slides, banners, infographics, photos, videos, images, editing, creative writing

Provides technical support for all internal digital channels (social media, external websites, intranets, communities, newsletters, etc.)

Contributes to the implementation of the Search Engine Optimization (SEO) campaigns on external platforms

Manages relationship with external SEO partners and implements suggestions to support optimizations

Contributes to development of external website and ensure continuous maintenance of these assets

Minimum Qualifications

Bachelor’s Degree in Public Relations, Communications, Journalism or equivalent experience

Proven ability in writing, editing and strategic planning.

3 to 5 years of experience in communications or marketing or a similar role

Minimum 2 years of related work experience in training and development, facilitation / coaching, project management and / or consulting

Understanding of Adobe Creative Suite products, specifically Adobe Photoshop, Adobe InDesign and Adobe Illustrator or skill in other graphic design media

Familiarity with video production and editing

Solid experience in publishing, web and social media tools / platforms

Experience in CMS platforms for websites, specifically Google Sites, LumSites and Drupal

Experience managing photoshoots and photography / videography assets

Demonstrated copywriting and editing skills in English language (AP Stylebook)

Excellent communication (oral and written) and presentation skills

Outstanding organizational and planning abilities

Comfort with managing multiple, aggressive deadlines

Successful project management and decision-making skills

Additional Requirements

Travel up to 25%

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability If you want to know more, please click on this link .

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