What are the responsibilities and job description for the Bilingual Team Lead position at Cricket Wireless Authorized Retailer?
DIRECT REPORTS: Sales AdvocatesBlue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Demonstrate solid technical competence for all products and services sold.
- Sell devices, accessories, and other Cricket offerings to meet/ exceed established quotas.
- Train, coach, develop, and manage the sales team through the direction of the Store Manager.
DUTIES & RESPONSIBILITIES:
- Lead the sales team to provide an unparalleled customer experience.
- Promote store growth by coaching the store sales team and offering premium customer service.
- Meet sales goals by selling our products and services to new and existing customers.
- Promote positive customer experience through modeling great customer service and handling escalations.
- Conduct daily observations per Velocity.
- Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
- Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
- Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
- Consult with new and existing customers to determine their wireless service needs.
- Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
- Handles all customer service issues in a timely and professional manner.
- Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
- Any other assigned duties.
Job Title: Bilingual Team Lead
Company: Blue Fig USA
Location: Florida
Job Description:
Blue Fig USA, Florida's largest authorized retailer of Cricket Wireless, is seeking a motivated and dynamic Bilingual Team Lead to join our team. The ideal candidate will possess excellent selling and customer service skills, with a strong ability to coach and develop team members for success. This position offers a competitive hourly wage plus commission, with opportunities for daily and monthly sales bonuses.
Key Responsibilities:
- Lead and motivate a team to achieve sales targets and provide exceptional customer service.
- Coach team members on effective selling techniques and customer engagement strategies.
- Ensure open availability for work, including weekends and holidays.
- Monitor daily and monthly sales performance and implement strategies for improvement.
- Foster a positive and productive work environment.
Skills and Qualifications:
- Bilingual proficiency (English and another language) is required.
- Proven experience in sales and customer service.
- Strong leadership and coaching abilities.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Results-driven with a focus on achieving sales goals.
Benefits:
- Competitive hourly pay plus commission.
- Eligibility for daily and monthly sales bonuses.
- Opportunity to work in a dynamic and supportive team environment.
If you are passionate about sales, customer service, and team leadership, we encourage you to apply for the Bilingual Team Lead position at Blue Fig USA. Join us in delivering exceptional service to our customers!
DIRECT REPORTS: Sales Advocates
Requirements:EDUCATION and/ or EXPERIENCE:
- High school diploma or equivalent.
- Proven leadership skills.
- Demonstrated ability to meet/ exceed sales quotas.
KNOWLEDGE, SKILLS, & ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Positive, can-do attitude, highly motivated, results-driven personality.
- Excellent customer service skills and the ability to understand and implement our sales process.
- Ability to function independently as well as be a team player.
- Strong verbal, written, presentation, and interpersonal communication skills.
- Ability to multitask in a fast-paced environment.
- Ability to complete sales tasks and meet quotas.
- Must be able to work the varied hours of retail, including evenings, weekends, and holidays.
DESIRED SKILLS:
- Experience in prepaid wireless sales.
- Bilingual / English & Spanish
SALARY/ BENEFITS:
- Base Salary Range $13.00 hourly
- Base Commission (Hourly Pay and Commission Paid Weekly)
- Medical, Dental, Vision & Supplemental Insurance Benefits eligible after 60 days
JOB TYPE:
- Full-Time
- Hourly- Non-Exempt
ENVIRONMENT & PHYSICAL DEMANDS:
The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to occasionally lift 10 to 25 pounds.
- Constant walking and standing; frequent bending, stooping, and reaching.
Salary : $13
