What are the responsibilities and job description for the Lifeline DV Case Manager position at Crisis Center for South Suburbia?
Benefits:
- 403(b)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
About us!
The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.
Today, the Crisis Center for South Suburbia operates a 54-bed emergency shelter and has an annual impact on the lives of more than 10,000 people. With a staff of more than 85 employees and a budget of over seven million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.
Job Title: Lifeline DV Case Manager
Schedule: Monday – Friday
Classification: Full Time-Exempt
Salary Band: Advocate
SUMMARY: This role involves working closely with seniors and/or individuals with disabilities to coordinate services that promote self-sufficiency. Coordinate and assure continuity of services necessary for a client's success in the Lifeline program. These services include but are not limited to: assessment of immediate needs, coordinate of services, referrals, monitoring, and advocacy to assist clients in gaining access to appropriate services. Provide case management to clients to establish housing stability through their transition to our interim housing apartments or other long-term housing options.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
Safety and Security:
- Ensure a safe and healthy environment that fosters independence, self-determination, and mental well-being.
- Clearly communicate and apply Lifeline program rules and related sanctions to residential clients in a consistent and compassionate manner.
- Facilitate effective conflict resolution strategies among residential clients to ensure a cooperative communal living atmosphere.
Emergency Services
- Supervises the Emergency Service/Shelter Case Managers and Case Aide to ensure that clients are being assessed and served according to their needs through the Emergency Services Program.
- Reviews all Emergency Services request paperwork once it is submitted to assess the client’s financial need for the request.
- Manages the Emergency Services budgets, including reconciling with Fiscal on a monthly basis to ensure accuracy.
- Responsible for updating and maintaining an accurate/up to date Client Assistance spreadsheet.
- Assist with screening clients for emergency services as needed.
Client Services
- Conduct comprehensive assessment to identify the needs and strengths of seniors and/or individuals with disabilities affected by domestic violence.
- Provide an array of as-needed support services for seniors and/or individuals with disabilities to live, work, and fully participate in their communities.
- Assist all clients with enrolling in mainstream benefits, obtaining ID documents, childcare and accessing other resources to ensure clients have access to necessary support.
- Liaison with local social service agencies including APs and DCFS
- Assist clients with obtaining employment and other desires as necessary
- Provide crisis intervention counseling and domestic violence education to clients
- Develop and implement individualized service plans to promote self-sufficiency and safety
- Provide case management services to clients during their stay in program
- Provide clear direction and intervention through rules and regulations
- Provide recommendation for continued service provision during initial assessment
- Monitor progress and provide assistance towards identified goals on individual client service plans
- Facilitate the transition of clients to our offsite Lifeline apartments, ensuring a smooth and supportive relocation process
- Provide conflict and communication strategies to clients as it relates to domestic violence
- Be knowledgeable of local services and other available resources
- Provide accurate referrals in a consistent and compassionate fashion
- Participate in weekly case management review with colleagues
- Facilitate program groups as needed
- Follow all CCSS policies and procedures for client shelter, safety, and services
- Participate in speaking engagements (including 40 Hour training) and other community education forums as needed
- Perform other duties as assigned
Operational and Administrative Duties
- Complete all paperwork in an accurate and efficient manner in accordance with current procedures
- Provide support services in a professional, respectful, and effective manner promoting an atmosphere that is responsive to the needs and desires of the residential clients served and reflects a commitment to the delivery of services in a person-centered manner
- Provide support and delegate case tasks to case aide/interns
- Responsible for entering daily case notes into Empower database and submitting monthly data reports and client success stores to the supervisor at the beginning of each month
- Monitor client's usage of CCSS property and clean rooms upon check-out
- Oversee daily client chores and monitoring the cleanliness of client areas
- Identify and complete Mojo ticket for any needed maintenance issues or repairs
- Provide an accurate, comprehensive shift report daily
- Provide accurate and professional inter and intra-agency communications
- Collect and maintain accurate service statistics
- Attend Case Management Department Meetings, supervision with the ES and Case Management Supervisor, and other meetings and training as requested
- Successfully complete 40 hours of ICDAV domestic violence training; remain current in the field of domestic violence by attending in-service trainings, workshops, etc. relevant to the field
- Perform other duties as assigned
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