Crisis Specialist (4p-12a)

JOB SUMMARY

• The Crisis Center’s Crisis Contact Program is seeking empathic, compassionate, and self-motivated individuals to provide telephonic emotional support and resources to Hoosiers in crisis.
• Crisis Specialists answer 988 Suicide and Crisis Lifeline calls.
• Crisis Specialists will operate from their own private home office or minimally, within an office in the Crisis Center Building located in Northwest Indiana using provided telecommuting hardware/software, including a laptop computer, external monitor, headset, and VoIP web-based platform. Call Specialists will be expected to concurrently access resources via web-based platforms, manage documentation, and/or talk with colleagues via Microsoft Teams/Zoom for support when needed.

QUALIFICATIONS

Experience:

• A Crisis Specialist should also be comfortable with navigating computers, web-based technology, and other platforms as assigned and trained on.

Education:

• Bachelor's degree in psychology, human service, or related field is preferred.
• Experience and education exceptions may be made on a case-by-case basis.

Skill-set:

• A self-motivator who is comfortable and confident to work independently from home.
• Has developed and practices an ongoing self-care routine.
• Possess a strong self-regulation skill set when working in any subject that may trigger past trauma or emotional stress.
• Has a strong ability to multitask while remaining present and attuned to callers who may be in their darkest hour.
• Can adapt to immediate changes in policies and procedures.
• Can apply effective crisis intervention skills, suicide prevention and intervention strategies, and problem-solving techniques when responding to individuals in crisis.

Home Office Requirements:

• Private and quiet location within your place of living that has:
• A closed door to ensure confidentiality of our callers.
• Hardwired high speed internet, WIFI not permitted.
• An appropriate workspace, including a designated desk/table to accommodate a laptop and external monitor.

Schedule:

We are currently hiring for the Evening Shift, which provides 40 hours per week in an 8-hour per day rotation, with two weekends off during a 28-day cycle.

Work Location:

Fully Remote and/or in office (located in Northwest Indiana)

SPECIFIC DUTIES

The Crisis Specialist will:

• Provide strengths-based, unbiased support to all individuals who call or text into the Helpline.
• Ensure the highest standard for the delivery of evidence based or evidence informed crisis support, including those related to suicide prevention and intervention
• Following the Policies and Protocols of the Crisis Center and the National Suicide Prevention Lifeline
• Access and provide resources to individuals in need
• Maintain limited, web-based case-notes to summarize an individual’s needs and any resources provide
• Maintain Professional Work Environment
• Ensure professionalism in the workspace and when using any of the communication platforms.
• Ensure the privacy and confidentiality of each caller and their information
• Ensure the privacy and confidentiality of your colleagues' information
• Participate in on-going professional development
• Actively participate in on-the-job professional development opportunities
• Share opportunities with fellow team members
• Complete other duties as assigned by program or organizational leadership
• Remain flexible to new job duty assignments and opportunities

BENEFITS

• Ability to work safely from home.
• Monthly technology stipend.
• A team-oriented culture of leading crisis specialists with a supportive leadership team.

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Do you understand this positions field calls for the 988 Suicide and Crisis Lifeline? You may be exposed to graphic or triggering content.
• This position requires high speed wired ethernet (faster than 20mbps) and a private home office setting. Can this be accommodated upon hire?
• This position is remote; however, the business location is in Gary, IN. Regular travel may be required for training and technical assistance. Can you accommodate this?

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Gary, IN 46403 (Required)

Ability to Relocate:

• Gary, IN 46403: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $23