Home Manager / Program Director

Listening Ear Crisis Center is a private nonprofit, United Way human service agency based in Mt. Pleasant, Michigan, serving mid and northern Michigan. Since 1969, we have grown from a 24-hour crisis service supporting 200 people to a multi-service organization assisting over 30,000 individuals annually. Licensed by the State of Michigan and accredited by the Council on Accreditation for Families and Children, we are committed to offering hope, support, and advocacy through quality services and safe, affordable housing. Guided by our mission to improve lives, we focus on what people can do, empowering them to reach their full potential.

Position Summary:

Home Managers (aka Program Managers) are responsible for leading and developing the team of DSPs in their homes; regulatory compliance in their homes; and the delivery of services consistent with the Person Center Plans to the homes consumer residents. Home Managers are working supervisors, carrying out any or all DSP functions, including preparing meals, assisting consumers with eating meals, personal care, bathing, dressing, restroom assistance, administering medications, transferring, and transporting to daily activities and medical appointments. Administrative duties include record maintenance and generating reports to the Residential Directors.

Reporting and Supervision

Home Managers report to a Residential Director.

Essential Job Functions

• Engages with consumers and when appropriate, DSPs in the home, to identify and implement activities required under the consumers Person Centered Plan.
• Perform or ensure all Person Centered Plan prescribed activities including, but not limited to, meal preparation, clean-up, consumer hygiene, passing medications, consumer recreation activities, and transporting consumers to and from appointments are provided in compliance with relevant laws, regulations, agreements, and Listening Ear standards.
• Accurate and timely completion and delivery of all necessary or required documentation relating to consumer services or home operations, including scheduling.
• Attend and successfully complete all mandatory training and skill development programs, including annual refresher trainings as required.
• Reflect a high degree of professionalism in carrying out work assignments, coaching DSPs on standards of work performance and professionalism, including cultural sensitivity.
• Coaches, mentors, and when necessary, counsels or disciplines DSPs in their work performance.
• Actively develops Assistant Home Managers in the administrative functions relevant to compliance and effective operations.

This is not an exhaustive list of all assigned duties, responsibilities, or aspects of the job described. Other relevant duties, tasks, or requirements may be assigned to this job any time at the sole discretion of the employer.

Required Knowledge, Skills, and Abilities

• Must possess a working knowledge of laws, regulations, and methodologies relevant to working with varying degrees of mentally disabled adults including, but not limited to:

• Recipient Rights
• Agency Ethics and the Consumer Bill of Rights
• Person Centered Plans
• CPR
• First Aid
• Safety and fire prevention
• Nutrition
• Prevention of communicable diseases

• Ability to manage multiple tasks simultaneously
• Ability to respond to emergency situations in a controlled manner
• Internal candidates must have completed all training requirements to attain or be at a DSP Level III to meet this requirement in addition to the experience requirements.

• Work with professionalism, including empathy, patience, and cultural sensitivity.
• Ability to respond to emergency situations in a controlled manner
• Must possess and maintain a valid drivers license and good driving record.
• Demonstrated skills in leading a team
• Ability to build a coaching, mentoring, and influencing relationship with staff on performance expectations.
• Demonstrated ability to multi-task and work under competing priorities.

Education and Experience

Required: Associates Degree in a relevant field and 2 years experience working with individuals who are developmentally disabled; or, High School Diploma and 4 years experience working with individuals who are developmentally disabled

Preferred: A Bachelors degree in a relevant field and 1 years experience working with individuals who are developmentally disabled

Physical and Other Requirements

• Over an 8-hour period: Prolonged standing, regular or intermittent lifting and reaching above shoulders, pulling and pushing, bending at waist, twisting torso, kneeling, walking.
• Ability to lift, carry, and place up to 50#.

All conditional job offers for Home Manager candidates will require a physical examination by an occupational health clinic, which includes a lifting component and TB test, as well as required criminal background checks.

Schedule, Travel Expectations, Working Conditions

• Home Managers can generally expect a 40-hour work schedule, although additional hours when necessary to meet the needs of consumers should be anticipated. Additional hours may be planned or unplanned depending upon circumstances.
• Home Manager jobs are not eligible for a remote work option.
• Home Managers may be expected to travel to attend required training programs, either at agency facilities or conducted at venues apart from Listening Ear facilities. No overnight travel is expected.