What are the responsibilities and job description for the Billing Specialist position at Crisis24?
Who Are We Looking For
Experience and proven success with high-volume contract billings and the ability to handle complex billing operations for large customer base with minimal supervision. Experience with Salesforce and NetSuite accounting software preferred. Strong verbal, written communication skills and the ability to work well within a team environment are essential. Must be a fast learner, energetic, motivated, and able to work independently, using sound judgement to bring in the supervisor as needed.
What Will You Work On
Manage invoicing within area of responsibility, which includes:
Preparing, processing and managing invoices for all subsidiaries ensuring accuracy, timeliness, and compliance with contractual agreements and internal processes for all for new business, renewals, upgrades and transactional fees.
Reconcile billing discrepancies and resolve client inquiries (internally and externally) related to invoices, portals, and purchase orders in a timely manner through email, telephone, and collaboration and communications software.
Reviewing and understanding contractual information within Salesforce to ensure accurate recognition of revenue
Audit systems and update information for future processing and reporting as needed
Collaborate with cross-functional teams, including sales, finance, and operations to ensure seamless integration of billing data and processes
Communicate with customers including distributing invoices promptly (via mail, email and Portal uploads) to ensure customers can process payments within the terms granted
Review and process purchase orders received from customers
Will be responsible for specific month and quarter end close duties.
Perform User Acceptance Testing of internal systems to ensure data validation and system functionality for integrations impacting billing processes and NetSuite.
What You Will Bring
Bachelor’s degree in accounting, finance or a related field OR 2 years’ billing experience demonstrating success with expanded responsibilities over time
Experience billing customers for a subscription-based service with a solid understanding of how these effects deferred revenue
Knowledge and understanding of deferred revenue, the full-cycle accounting process (specifically on the Order to Cash side), proficient in Excel and Microsoft Office products
Experience in a SaaS work environment preferred