Journey Management Analyst

The Journey management analyst plays a crucial role in the security business by ensuring safe and efficient planning, execution, and monitoring of journeys taken by clients, vehicles, staff on the ground and equipment. Their primary responsibility is to ensure they assess risks, create travel plans, and coordinate communication throughout the end-to-end process of the task. Providing Safety, efficiency, attention to detail and excellent customer service as the top priorities. Additionally, the Journey management analyst is responsible for adhering to the company systems, policies, and processes, while establishing and maintaining excellent service delivery across all countries of operation. Key responsibilities 1.Client and Vendor Liaison: Serve as the primary point of contact for clients and vendors, handling inquiries, requests for clarification, and providing necessary information. Maintain strong relationships, during the task, with the client and in country security vendor, ensuring their satisfaction and addressing any issues promptly. Coordinate and schedule meetings, both internal and external, as required. Collaborate with client, GWI control rooms and vendors to gather relevant information and ensure accurate communication and planning takes place. 2.         Database Management: Maintain and update the journey management security vendor database with accurate and up-to-date information, to include costs and service delivery timelines. Ensure the rate card remains current, data integrity and confidentiality of all records. Generate reports and provide insights based on the data collected. Manage the vendor onboarding and Due Diligence process, ensure compliance to the GWI standard. 3.         Billing and Invoicing: Prepare and issue invoices to clients accurately and in a timely manner. Track all journey management tasks and generate a monthly report on revenue and statistics. Track and monitor monthly reconciliation specifically on payment status, following up on any outstanding payments or invoices; and to ensure clients and vendors are paid within the prescribed window. Liaise with the finance department to resolve any billing or invoicing discrepancies. Remotely monitor and track if the country billing departments are using the accurate use of the Microsoft Dynamics (NAV) Journey management dimensions, capture all costs associated with each movement, are aware of the individual vendor payment plans and have oversight of the JM journal corrections. 4.         Task Oversight, sales, and Administration Support: In coordination with the team, prepare the task costing sheet and subsequent proposal for submission to the client. Ensure all required documents have been completed and provided prior to task commencing, this to include, visitor form, task order and vendor agreements. Assist in the coordination and management of the administration before, during and after a JM task. Monitor task progress, ensuring deadlines are met and escalating any issues as appropriate.Provide administrative support to the team, including document preparation, filing, and general office management tasks.  Principal Outputs of this Role: Monitor the progress of journeys in real time using tracking systems and communication tools. Efficient management of business unit and overall business profitability. Operations efficiency and cost reduction in accordance with the set parameter. Overseeing continued entrenchment of smart and intelligent technology in our operation’s service provision across the country. Achieve operational excellence by building a quality, cost driven business unit. Highly motivated operations staff with clear roles and responsibilities within the Business Unit Accountability The Journey management analyst is accountable to the Director, Operations- Africa, for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs. Competencies: Energetic with a deep understanding of GardaWorld operations processes, ability to motivate teams to produce quality output within strict timeframes. Logical thinker, ability to see the big picture and assist in the utilization of Journey Management resources for the company and contribute to achievement of the company’s overall Journey Management objectives. Demonstrate ability to support large teams and provide others with clear direction and interpret and track measurable and achievable goals. Enthusiastic, results oriented with excellent communication and presentation skills. Influential with an ability to work and interact with internal and external stakeholders at all levels. Commitment to results, customer focused, and goal driven. High moral standing with impeccable integrity   Qualifications & Experience: Diploma in business administration, Security, Logistics, Management, or a related field Proven experience in operations or financial administration, in the security industry , preferably in a GardaWorld environment. CCTV experience in the casino gaming sector would be encouraged Minimum three (3) years in the military or an administrative, or operational support position in the commercial security, business or logistics service industry experience. Strong financial planning, management and experience using SAP or similar ERP system an advantage Excellent Excel and financial reporting skills a plus Proficiency in using relevant software and systems for operations management. Proficiency in MSN Office Suite & ICT.