What are the responsibilities and job description for the Service Manager position at Crisp and Green?
CRISP & GREEN™ is seeking a talented Service Manager to add to our team!
CRISP & GREEN® is where individuals go to experience healthy and delicious food. To ensure that guests receive the best service and food each and every time, we need enthusiastic, positive and motivated leaders. Our Service Managers lead our front of house team focused on delivering an exceptional guest experience. The SM will lead their team with an eye on the food, feel, and flow of the restaurant each shift. It is vital that our Service Managers can coach and inspire teams to deliver and maintain the crisp standard.
Position Overview:
As a Service Manager, you will be in charge of training and development of our FOH teams while maintaining our crisp standards with regards to food safety and quality. You will be a mentor, coach, and leader that our FOH teams will want to emulate. We see the Service Manager as an absolutely vital role in our continued success and growth as a company
Service Manager Duties and Responsibilities: (in addition to Service Crew member responsibilities)
- In charge of day to day operations in the front of house
- Build a positive atmosphere where our guests always feel welcomed and leave satisfied
- Help recruitment and hiring for current and future staffing needs
- Train existing crew and new hires to become confident in their ability to deliver the crisp standard
- Identify and develop future leaders
- Challenge your team to become better every day
- Create and maintain a culture where teammates have the opportunity to learn and grow
- Maintain a clean and organized line with properly functioning line equipment
- Manage food safety through line temps, handwashing and glove use
- Monitoring secondary shelf lives and enforcing all food safety policies and procedures
- Clear understanding of operating procedures, recipes, and restaurant handbook
- Effectively communicate changes to restaurant team including changes to menu, policies, and team member benefits
- Resolving customer incidents and working to ensure a positive guest experience
- Assisting with banking, cash handling, and other office paperwork
- Facilitating marketing, promotions, and events
- Live and represent the Crisp & Green brand day in and out
Job Requirements:
- Minimum
- Previous management/supervisory experience
- 2 years customer service experience
- Passion for living a healthy life
- Able to lift 50lbs
- Able to stand for long periods of time and work in fast-pace environment
- Full-time availability with a flexible schedule
- Preferred
- Management experience in the restaurant industry
- Reliable transportation
- Drive to grow and advance career with CRISP & GREEN
C&G Benefits
- Competitive wages
- Opportunity to grow and advance career
- Employee meals discounts
- Weekly team yoga/meditation
- Access to fitness classes in all restaurants
- Flexible scheduling
This job opportunity is for a position in a store owned and operated by an independent franchisee. Independently owned and operated, CRISP & GREEN’s franchise organizations determine their own compensation, benefits, hiring decisions and career programs which may vary from company-owned locations
