Service Manager

Job Description

Service Manager

JOB SUMMARY:

The primary purpose of this position is to provide leadership and management to assigned crisis home operations. It is the responsibility of this individual to ensure the site provides a respectful, inclusive, caring, and supportive environment. This position also functions as a point of contact for families, team members, and individuals served.

DUTIES AND RESPONSIBILITIES:

• Oversee assigned programs and ensure all licensing regulations and requirements are met.
• Review and ensure individual team meeting paperwork is prepared and accurate. Ensure maintenance of individual’s records and perform routine audits.
• Coordinate with the individuals and their teams to develop person centered approaches to identify what is important for each individual.
• Manage Synova Group/Genesis Group Homes financial resources including general budgets, payroll budgets, program accounts, and petty cash accounts.
• Review site safety checklists and ensure safety risks and maintenance requests are submitted.
• Complete site supervisor checklists and offer feedback for improvement.
• Ensure the implementation of all health-related directives from health care professionals, ensure Registered Nurse is kept informed about individual health service delivery and health related incidents.
• Ensure incident reports, Emergency Use of Manual Restraint Forms, and Behavior Intervention Reporting Forms are completed according to policy.
• Oversee staff scheduling and reduce overtime where possible.
• Collaborate with Human Resources to complete staff transfers.
• Perform payroll maintenance including verifying staff hours and timesheets.
• Assist site Supervisors in completing annual DSP performance reviews and complete biannual reviews for site supervisors.
• Supervise and participate in the orientation and training of staff members.
• Ensure that direct care staff and supervisors meet all employment requirements, including but not limited to, orientation, training, and qualifications.
• Develop programs to advance employees and offer feedback for improvement when appropriate.
• Issue corrective action and performance improvement plans.
• In coordination with Residential Director, evaluate program outcomes and participate in quality improvement projects.
• Ensure a safe, harassment and discrimination free work environment. Ensure that all employment standards are met according to federal and state law, and Synova Group/Genesis Group Homes’ policies and procedures.
• Immediately report all issues related to individuals’ rights, safety, or maltreatment to the Residential Director.
• Demonstrate a working knowledge of Synova Group/Genesis Group Homes’ policies and procedures related to services.
• Develops and maintains each site’s Program Abuse Prevention Plan.
• Develops and maintains each individual’s IAPP, SMA, SPA, SP and ensure implementation.
• Deliver direct care services and supervision during staffing shortages.
• Other duties as assigned.
  
  

JOB REQUIREMENTS:

• Willingness to take initiative, adapt to circumstances, and work independently.
• Ability to make independent decisions when circumstances warrant such action.
• Requires excellent oral and written communication skills to effectively communicate with employees, management, individuals served, and teams.
• Ability to work effectively and collaboratively in a diverse work environment.
• Strong leadership skills to mentor and develop teams.
• Excellent organizational and time management skills, including the ability to prioritize, plan, and organize work.
• Ability to maintain a high level of confidentiality and professionalism is required in order to make administrative and procedural decisions and judgments on sensitive and issues.
• Meet the licensing, contractual, and other mandated requirements of the state and county.
• Demonstrate positive demeanor.
• Possess a valid driver’s license and access to an insured vehicle.
• Possess cell phone or maintain adequate phone access in order to allow for employee contact.
  
  

Qualifications

• Degree and Experience Requirements:
• (1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR
• (4) A minimum of 50 hours of education and training related to human services and disabilities; AND
• Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).
• 3-5 years of supervisory experience in a program that provides care or education to vulnerable adults or children.    
• Proven history of developing staff and supervisors.
• Working knowledge and ability to execute 245D requirements and standards.
• Proficiency in all Microsoft office applications.
  
  

WORKING CONDITIONS:

• Works in a variety of settings inside or outside the office and at group homes or other company sites.
• Has regular contact with individuals and employees.
• Subject to frequent interruptions, crisis management, and imposed deadlines.
• May be subject to hostile and emotionally upset individuals, employees, family members and the general public.
• May be subject to physically aggressive individuals, requiring the use of physical intervention techniques.
• Is subject to frequent interruptions, imposed deadlines and frequent problem-solving activities. 
• May be exposed to infectious diseases, odors, dust, etc. throughout the day.
• The noise level in the work environment is usually moderate.
• Carries and responds to cell phone during non-working hours.