Operations Manager

Do you see inefficiencies and immediately envision a better way?

Are you the go-to problem solver, the systems thinker, the person who brings order to chaos?

Do you take extreme ownership over results, thrive under pressure, and execute with precision?

Final question: When faced with a complex challenge, do you get excited, or run away?

At Crisp, we’re not just another company. We are the #1 law firm growth company in America, on a mission to help 1,000 law firms each grow their revenue by $10,000,000 over the next decade—creating a $10 billion impact in the legal industry. We operate with the intensity of a championship team—where every player is expected to bring their best, own their outcomes, and drive results.

We’ve grown rapidly, but our systems, processes, and operational frameworks need an operational architect who can take them to the next level. This isn’t about maintaining the status quo—it’s about building, optimizing, and scaling operations in a way that fuels growth.

As an Operations Manager at Crisp, you will have the unique opportunity to create structure, drive efficiency, and develop scalable solutions that will impact the entire organization. You’ll work across multiple departments, bridging the gap between strategy and execution, ensuring that our systems and processes are not just functional—but best-in-class.

Who You Are:

• You’re an operations expert who doesn’t just manage processes—you build, refine, and scale them. You understand that operational excellence isn’t about maintaining the status quo; it’s about constantly optimizing and anticipating what’s next.
• You thrive in environments where efficiency, precision, and data-driven execution are non-negotiable.
• You design workflows that work. You’ve built, mapped, and automated processes that eliminate inefficiencies and scale effectively.
• You know the tech inside out. You have hands-on experience leveraging platforms, particularly Salesforce, for process automation, reporting, and execution.
• You use data to drive decisions. You know how to structure, analyze, and apply data to improve operations using tools like Salesforce and Domo.
• You think big but execute in details. You bridge the gap between strategy and execution, solving root problems, not just symptoms.
• You fix inefficiencies before they become problems. You proactively spot bottlenecks, streamline workflows, and drive automation.
• You figure things out. You take an end goal and build the best path forward without waiting for step-by-step guidance.
• You embrace AI and automation. You see AI-powered tools as a way to scale, optimize, and eliminate busywork—not as a threat.

** IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions

Do not apply through the contact information on the website

To Apply: Please call 404-977-4707 for step-by-step instructions

What You’ll Do:

• You’ll own operational efficiency, process optimization, and system scalability across teams, ensuring Crisp runs smarter, faster, and with fewer bottlenecks.
• Optimize & Standardize Client-Facing Workflows
• Design and implement scalable workflows. Audit, refine, and optimize processes to improve execution across teams.
• Eliminate inefficiencies. Identify and fix bottlenecks that slow down service delivery and create unnecessary complexity.
• Ensure seamless adoption of tools. Drive effective use of Salesforce, ClickUp, and Domo to enhance—not burden—teams.
• Bridge the Gap Between Operational Execution & Data Integrity
• Improve data accuracy. Ensure workflows enhance, not compromise, reporting and performance tracking.
• Reduce manual work. Automate tasks to eliminate redundancies and free teams from inefficient processes.
• Standardize reporting. Develop structured data workflows that provide clarity and actionable insights.
• Drive Cross-Functional Operational ExecutionDevelop SOPs and playbooks. Create clear, repeatable processes that improve efficiency and accountability.
• Anticipate and prevent roadblocks. Solve problems before they impact execution, keeping operations running smoothly.
• Drive key performance indicators (KPIs) to ensure measurable success in every department you touch.
• Serve as a "second-in-command" on operational initiatives, working closely with leadership to drive company-wide goals.

Our Requirements Are Pretty Straightforward. To Qualify You Must:

• Have 5 years in operations, process optimization, or workflow automation. You’ve built, refined, and scaled operational systems in a high-growth environment.
• Be an expert in process design and automation. You’ve designed end-to-end workflows, eliminated inefficiencies, and enforced adoption through governance and automation.
• Must have hands-on Salesforce experience. You know how to configure, automate, and optimize Salesforce for operational efficiency—not just oversee its use.
• Experience with platforms such as: Google Sheets, Zapier, DOMO, Coefficient, Typeform, ChurnZero, Zoom, Calendly, Front, and ClickUp are preferred.
• Strong data fluency. You can structure, analyze, and leverage data using Salesforce, Domo, or other BI tools to make measurable operational improvements.
• Proven ability to scale operations. You understand how to take an organization from its current state to a more scalable, efficient future without slowing execution.
• Comfortable with AI-powered tools. You actively look for ways to integrate AI into workflows to automate processes, eliminate inefficiencies, and enhance execution.
• Salesforce expertise is not optional—it’s a core requirement. We’re looking for someone who is actively configuring, automating, and optimizing Salesforce to drive efficiency and scalability.

In Return, Here’s Our Promise to You:

At Crisp, we don’t just hire top talent—we invest in them.

• Here’s what you can expect:
• High-Impact Work. You’ll play a critical role in shaping and scaling operations at a company that moves fast and rewards execution.
• A Seat at the Table. Your ideas won’t just be heard—they’ll be implemented. We value problem solvers and action takers who make things happen.
• A-Player Culture. You’ll work alongside driven, high-performing professionals who challenge, support, and push each other to be better.
• The Tools & Resources to Succeed. You’ll have access to cutting-edge technology, AI-driven tools, and the support needed to optimize and scale operations.
• No Bureaucracy, Just Results. We operate with speed, efficiency, and a relentless focus on execution—you’ll never be held back byr ed tape.

If you’re looking for a role where you can make a real impact, work with top-tier professionals, and build scalable systems that drive business growth, this is it.

Perks of Being a Crisper:

Here are just a few of the benefits you’ll enjoy as part of our team:

• Comprehensive Health Coverage: 100% Crisp-paid health, vision, and dental insurance, with the option to add coverage for your spouse and dependents.
• Generous Paid Time Off: 5 weeks of completely unplugged paid time off per year, including 7 paid holidays and a full week off between Christmas Eve and New Year’s Day.
• Invest in Your Future: A 401(k) plan with up to 4% company match, plus a Company Profit Share Program to share in Crisp’s success.
• Support for Growing Families: Paid parental leave at 100% salary for new birth and adoptive parents, plus an Instacart membership to make life a little easier.
• Work in Style: State-of-the-art headquarters with ergonomic workstations, including electric sit/stand desks, and on-site mothers’ and relaxation rooms for your comfort.
• We’ve Got Your Move Covered: Not in Atlanta yet? No problem! We’ll cover a portion of your relocation expenses to get you here.

Why Our Work Matters:

Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, rather than necessarily the best lawyers, legal expertise alone isn’t enough. That’s where Crisp comes in.

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors.

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win.

We empower law firms to not only grow their businesses but also make a bigger impact—delivering better outcomes and drivingpositive change.

At Crisp, we’re here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

By empowering our law firm clients to succeed, we’re not just building stronger businesses; we’re creating a ripple effect of positive change that impacts lives, families, and communities across the country.

If you’re ready to put 110% into everything you do and be part of a nationally recognized, collaborative, and innovative team, we’d love to hear from you!