What are the responsibilities and job description for the Account Coordinator position at Criteo?
What You'll Do :
We see the client at the center of everything we do. We provide excellent customer support and enable our clients to drive better media outcomes through our world-leading Commerce Media Platform.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
- As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or phone support.
- You will be supporting our Small Business client base, specifically in the Long Tail segment.
- You will provide support to the clients regarding campaign setup, Criteo best practices, budgets, technical issues, billing, and payments.
- You have an interest in learning and solving technical issues to help clients run a desired advertising campaign.
- You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
- You provide an excellent operational service to our clients by applying SLAs (Service Level Agreements) and demonstrate prioritization skills.
- You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day-to-day.
Who You Are :
Who We Are :
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform.
Why Join Us :
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial well-being. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
The US base salary pay range for this position per year is : $60,000 - $75,900.
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Salary : $60,000 - $75,900
