Retail Media Client Partner

What You'll Do:

As an integral part of the Account Strategy organization, the Client Partner will work on a large customer book of business partnering closely with an Account Strategist and Sales Manager. The Client Partner will work with the pod to build in depth and data driven campaign strategies, play a major role in business reviews, advocate for clients internally and work with internal teams to drive the overall business forward.

Client Relationship Management:

• Managing the day-to-day relationships with priority clients to ensure we exceed their goals and expectations, growing the client’s account by becoming an expert in the client’s business & executing strategic account plans that prioritize the client’s overall business goals.
• Serve as a primary point of contact for clients.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Understand clients' business objectives and challenges to provide tailored solutions.

Strategic Client Advisory:

• Collaborate with clients to understand their strategic goals and align Criteo’s solutions to meet those goals.
• Provide clients with insights and recommendations based on industry trends and data analysis.
• Identify opportunities for upselling and cross-selling Criteo’s products and services.
• Assist in pre-sales activities and analyze opportunities for new brands and retailers on existing relationships

Performance Analysis and Reporting:

• Conduct and support quarterly business reviews (QBR), brand and partner days while supporting more regular status check ins
• Use data-driven insights to evaluate the effectiveness of client engagements and initiatives.
• Prepare and present detailed performance reports to clients.
• Utilize analytical tools to track trends, identify opportunities, and forecast outcomes.

Collaboration and Communication:

• Work with cross functional teams internally to advocate client’s needs & partner on development & implementation, as well as connect with external retail partners to develop & present a cohesive strategy & provide added value to a priority client

o (ex. – work with AX to develop additional reporting, retailer teams to share concerns or feedback, product to influence the roadmap)

• Work with internal sales & campaign management teams to ensure campaigns are running smoothly, goals are being met, technical issues are being troubleshooted timely and effectively, & to develop insightful insights for all client audiences & levels
• Communicate effectively with internal and external stakeholders.
• Provide training and support to clients on Criteo’s platform and retail media best practices.

Market and Industry Knowledge:

• Stay up to date with industry trends, market conditions, and competitive landscape.
• Leverage market insights to inform strategic decisions and client recommendations.
• Attend industry events and conferences to represent Criteo and network with potential clients Account Strategist Management:
• Onboard & manage Account Strategist by providing proper training, tools, & feedback, & continuing to develop associate team members working in the pod.
• Conduct weekly 1:1s, performance reviews and mentor and help develop the account strategist on the pod.

Who You Are:

• 5-7 years of direct client management experience in a data driven digital media or e-commerce field
• Bachelor's degree or 4 years of equivalent experience required
• Ability to navigate and collaborate with other internal departments to produce positive results for clients
• Demonstrated ability to influence and negotiate complex situations
• Superior communication (written and verbal), strong presentation skills and proficiency in excel
• Experience working across multiple products, with display experience preferred
• Genuine enthusiasm for an interruptive space that is in constant motion and desire to influence through hard work, idea generation and teamwork
• Stepping up to lead projects that move the Account Strategy organization forward while becoming a mentor and coach for new team members

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

The US base salary pay range for this position per year is: