What are the responsibilities and job description for the Level 1 IT Helpdesk Technician position at Critical Networking, LLC.?
About the company
Critical Networking is an established and growing provider of Managed IT Services to companies across the Southwest. Our focus and success is based on our team's ability to provide fantastic service to our clients. As an outsourced IT department, we provide technical and user support to small to medium sized companies. We offer a competitive salary, excellent benefits, and an exceptional work environment with room for career growth.
Job Title: Help Desk Technician
FLSA Status: Full-Time Exempt
Summary: We are looking for an experienced IT Helpdesk Technician to join our growing team. You will be responsible for providing first level technical support and customer service to our clients. We provide support to our managed services clients through our ticketing system and remote management systems, both remotely and on-site at client locations. For you to be successfully chosen for this position, you must have excellent technical skills, be a strong team player and be focused on providing exceptional customer service to our clients. We are a rapidly growing team, and there is opportunity for you to grow with us.
Duties and Responsibilities: Include the following. Other duties may be assigned.
Provide Help Desk Level 1 technical support for a wide variety of hardware and software remotely and on site at client facilities. This may include but not limited to;
- Active Directory moves, adds and changes
- OS installation and troubleshooting
- Software installation and troubleshooting
- Installation of PC's, Printers, etc.
- Basic email troubleshooting
- Basic network troubleshooting
- Virus/Spyware cleaning
- Monitor and respond to alerts through our client monitoring systems
- Monitor and respond to requests through our ticketing system
- Communicate with customers as required, informing them of progress, changes, or outages
- Communicate with co‐workers and management on ticket issues
Education/Experience: * 2 years in a corporate IT or managed services environment
- Experience working with a helpdesk ticketing system
- Relevant certification: e.g., Microsoft MCP, CompTIA A or Network
Qualifications/Skills: * A strong working knowledge of Microsoft Operating Systems and Office Suite
- Knowledge of network troubleshooting, Active Directory, and Email
- Must be able to lift 40lbs
- Must have own transportation
- Must be able to pass a criminal background check and drug test
Benefits: * Competitive Salary ($37000 - $47000 Per Year DOE)
- Excellent Benefits Package (including Medical, Dental, Vision, Disability Insurance)
- Retirement Plan with company match
- Paid Vacation
- Cell phone and mileage reimbursement
- Employee Purchase Program
- Certification Expenses
Salary USD $37,000 - $47,000 Per Year Experience Required 2 to 5 Years Job Type Employee Job Status Full Time Job Type : Full-time
Job Type: Full-time
Pay: $37,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $37,000 - $47,000