Technical Support Specialist

Job Description

Job Description

Technical Support Specialist

Location : On-site (Hamilton. NJ) with remote flexibility

Job Type : Full-time

Experience Level : 5-7 years in IT support or a related field

Role Summary :

CRG is seeking a highly motivated and detail-oriented Technical Support Specialist to maintain, support, and streamline the technology infrastructure that drives our internal operations. This role is crucial to ensuring the smooth functioning of our hardware, software, and network systems, enabling our team to perform at their highest efficiency.

The ideal candidate will have a strong background in troubleshooting computer systems and be great at managing IT equipment inventory. As CRG continues to grow, this individual will play a key role in maintaining system reliability and implementing enhancements to our IT environment.

Key Responsibilities :

Equipment & Inventory Management :

Track, manage, and maintain IT hardware inventory for 150-200 employees

Initiate and process purchase orders for necessary equipment and software

Maintain detailed documentation for asset tracking and system updates

Aid and support company employees out of state

Technical Support & Troubleshooting :

Diagnose and resolve hardware and software issues across company systems

Repair or replace faulty equipment, ensuring minimal downtime

Provide hands-on support for desktops, laptops, servers, and peripheral devices

System Maintenance & Security :

Regularly update and optimize company computer systems to enhance performance

Oversee network security, safeguarding data privacy and mitigating potential threats

Manage office Wi-Fi and ensure proper functionality of printers, scanners, and other devices

Software & User Management :

Administer and manage access to company software, ensuring proper licensing and user permissions

Support team members with technical issues related to Google Workspace, Microsoft Office, Adobe Creative Cloud, and other platforms

Plan and coordinate system upgrades with minimal disruption to operations

Documentation & Process Improvement :

Maintain accurate records of troubleshooting steps, repairs, and resolutions

Continuously evaluate IT infrastructure to identify areas for improvement and optimization

Collaborate with internal teams to implement best practices for technology usage

Qualifications : Required :

Extensive Experience with Google Workspace (Admin Console)

5-7 years of experience in IT support or a related role

Strong troubleshooting skills with both hardware and software issues

Strong experience managing detailed IT equipment inventory for medium-sized teams (150-200 employees)

In-depth understanding of computer systems, applications, and network administration

Excellent organizational, time-management, and documentation skills

Ability to work independently while maintaining high accuracy and attention to detail

Strong communication skills for assisting non-technical team members

Experience with coordinating with IT Vendor for support and equipment repairs

Preferred :

Experience with Microsoft Intune for device management

Familiarity with Microsoft Office Suite and Adobe Creative Cloud

Familiarity with Hexnode MDM for mobile device management

Experience with AWS or cloud-based infrastructure solutions

Knowledge of cyber security best practices

Additional Requirements :

BS in : Information Technology, Computer Science, or a related field (or equivalent work experience)

Must be able to pass a basic background check and I-9 verification due to the sensitive nature of our products

For more information about our company and products, visit www.crgplans.com.