Sr. Sales Engineer

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

That's basically it .

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint ( Pssst ...want to grab our attention when you submit your resume ? Include something about our Glassdoor reviews that resonated with you ) .

What can we offer you ?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An a bundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming . Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.
  
  

Who You Are

We are looking for a Sr. Sales Engineer to join our team! In this role you would serve as the primary technical support for our Managed Detection & Response (MDR) offering during the sales process. This role combines deep cybersecurity expertise with strong interpersonal skills to help potential customers understand how our MDR solution enhances detection and response programs.

Key responsibilities include providing solution overviews, leading "day in the life" portal demonstrations, and collaborating with Account Executives and Channel Partners to develop and execute successful sales plans. Using your technical expertise and communication skills, you will highlight the value of our MDR solution, address customer needs, and deliver tailored solutions.

You will also build strong relationships with potential customers by understanding their challenges and demonstrating how our MDR platform strengthens their security posture. Through your efforts, you will contribute to the overall sales strategy, drive revenue growth, and play a critical role in expanding our market presence.

What You Will Be Doing?

In your designated region, you will engage directly with our potential customers, Sales Representatives, Channel Partner Representatives, and Sales Engineers. Your responsibilities include:

• Participating in discussions about our CORR (Cyber Operations Risk Response) and SOC capabilities.
• Demonstrating how our MDR offering integrates seamlessly into customers’ incident response workflows.
• Conducting scoping conversations focused on our core toolset, including EPP/EDR, SIEM, and Identity solutions.
• Collaborating with Account Managers to develop account-specific strategies.
• Delivering demonstrations of our ZTAP Portal and MobileSOC Application.
• Showcasing technical differentiators and use cases of third-party products to prospects and partners.
• Building relationships with presales technical resources from channel and product partners.
• Providing customer feedback to product management teams.
• Creating customer-facing materials and presentations that establish CRITICALSTART as a leader in Detection & Response.
• Delivering thought leadership presentations to larger audiences.
• Assisting customers in defining or refining key security project requirements.
• Leading services evaluations and MDR workshops when needed.
• Traveling 30%-40% within your region.
  
  

In this role, you will play a vital part in engaging with prospects, aligning our MDR offering with their needs, and demonstrating CRITICALSTART's leadership in Detection & Response. Your contributions will be key to driving sales success and building strong partnerships in your region.

What You Will Bring?

To excel in this role and meet the position's requirements, the ideal candidate should have the following qualifications and experience:

Required Qualifications:

• Cybersecurity Expertise: 5 years of experience in cybersecurity with a strong understanding of key concepts and practices.
• Technical Proficiency: 2 years of hands-on or program-level experience with SIEM (Security Information and Event Management), EPP/EDR (Endpoint Protection and Response), or Identity products, demonstrating technical competence.
• Geographic Requirement: Reside within California, Midwest, or Mid-Atlantic region to effectively collaborate, engage with customers, and support regional sales efforts.
• Effective Communication: Strong written, verbal, and presentation skills, enabling clear communication across all levels, from executives to engineers, and at customer locations or conferences.
• Prioritization Skills: Ability to manage time effectively, prioritize customer meetings, and maintain focus on schedules to address customer needs promptly.
• Objection Handling: Proven experience managing objections and positioning solutions against competitors, guiding customers toward the value of offerings.
• Attack Mitigation Knowledge: Understanding of leading attack types and how tools like SIEM, EPP/EDR, and Identity products mitigate these threats.
  
  

Desired Qualifications:

• MDR, MSSP, or Microsoft Security Experience: Background in Managed Detection and Response (MDR), Managed Security Service Providers (MSSP), or working with the Microsoft Security Suite.
• Certifications: Relevant certifications such as CISSP, CISA, or CCSP to validate expertise.
• Channel Partnerships: Experience working with channel partners to drive sales and achieve mutual success. Demonstrates the ability to navigate and strengthen partner relationships to meet organizational goals.
  
  

These qualifications ensure you can effectively communicate cybersecurity concepts, address customer needs, handle objections, and position solutions competitively. Your technical skills and strategic insight will play a key role in driving sales and fostering success in the cybersecurity space.

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?

What does our Compensation and Benefits package entail?

• Competitive salary with bonus potential
• 100% employee coverage for healthcare/50% coverage for dependents
• Unlimited PTO (Paid Time Off) policy
• Paid Parental and Military Leave
• Dental and Vision Plan
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
• Additional Voluntary Life Insurance coverage
• 401(k) Plan with Matching Program
• Mines Employee Assistance Program
• Monthly Wellness Initiatives
• Optional Pet Benefits Discount Plan
• And a new Tesla... just kidding! Kudos for making it to the end.
  
  

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental and Physical Requirements

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:

• Stationary position for extended periods of time.
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  
  

Mental:

• Must be able to apply established protocols in a timely manner.
• Make timely decisions in the context of workflow.
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
• Ability to work effectively and efficiently in high stress situations.
• Ability to simultaneously address multiple complex problems.
  
  

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The total compensation range (OTE) being offered for this role is [$180,000 USD - $240,000 USD OTE].

Additional Compensation:

This Role Is Eligible For Other Forms Of Compensation.

Employment Benefits:

100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.

Application Deadline:

The application deadline for this position is February 28, 2025.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/