Medical Office Manager

This Office Manager position is in a 4-MD, 2 NP internal medicine office in Marlborough. Supervises approximately 12 staff. Applicant must have good experience managing a medical office. CRMA office managers are “working managers” and should expect to occasionally cover the front desk or as an MA. This is a salaried, full-time position.

Hours: M - Fr 8:00am - 4:30 pm

Requirements

• Supervises the daily operation of the office, including helping staff establish deadlines for work assignment and completion, and monitoring work status and progress. Re-allocates staff resources as appropriate based on daily physician schedules, time-off, and capacity. Fosters teamwork between staff and physicians.
• Actively participates in the daily operation of the offices in one or more of these functions as appropriate with skills and training: (1) Medical Secretary; (2) Medical Assistant; or (3) Phlebotomist. Provides assistance to office staff members in order to ensure the office runs orderly for the physicians and patients.
• Responsible for managing personnel related activities including, scheduling hours, accurate timekeeping, attendance, time off requests, leave of absences, employee relations issues, performance evaluations and overtime management.
• Manages office level billing procedures, patient registration, diagnosis coding, applicable collection of co-payment and outstanding balances from patients while ensuring full compliance with established cash control policies and procedures.
• Functions as the liaison between physicians, CRMA administration, human resources, billing, credentialing, IS, accounts payable, and other areas for the office.
• Assists in the recruiting, hiring and training and development of staff.
• Works with ancillary services and/or renters which reside in the office space, as applicable, to ensure seamless customer service to our patients and help services work efficiently.
• Responsible for managing purchases and submitting invoices for payment.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed. Promotes a customer service orientation among staff members.
• Maintains the physical property and equipment of the office including arranging for routine and emergency maintenance with landlord and outside vendors.
• Manages physician call and coverage schedules.
• Ensures office is in compliance with regulatory requirements including: safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines.
• Actively participates in patient complaint procedures.
• Other duties as assigned from time to time.

Summary

• Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
• 11 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
• Dental, Vision, and Life available
• 401k 4% contribution by CRMA
• FSA/HSA available

Job Type: Full-time

Pay: $25.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Marlborough, MA 01752 (Required)

Ability to Relocate:

• Marlborough, MA 01752: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $33