What are the responsibilities and job description for the Customer Service Representative position at Cromwell Architects Engineers, Inc.?
About Us
Cromwell Architects Engineers is a building services firm offering design, planning, energy services and facility services, to a broad range of clients. Founded in 1885, Cromwell is recognized for design excellence, innovation, and dedication to delivering services that meet or exceed our clients’ quality, schedule and cost objectives. We offer a single point of responsibility and accountability, a team working to ensure the success of every project that we undertake, always mindful that the ultimate measure of success is client satisfaction.
Job Summary
We are seeking a dedicated and enthusiastic
Customer Service Representative to join our team. The ideal candidate
will be responsible for providing exceptional client services,
addressing customer inquiries, and ensuring a positive experience for
all customers. This role requires excellent communication skills, the
ability to analyze customer needs, and a commitment to delivering
high-quality service.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Analyze customer issues and provide effective solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions through data entry.
- Communicate clearly and effectively with clients to ensure their needs are met.
- Collaborate with team members to improve service delivery and client satisfaction.
- Assist in sales processes by providing product information and support as needed.
- Handle complaints and escalate issues to management when necessary.
- Stay updated on product knowledge and company policies to provide accurate information.
Join our team and contribute to creating outstanding experiences for our customers!
