Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Educate customers on the company’s services and processes
- Assist customers with placing orders and schedule appointments
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Perform administrative and data entry tasks to update customer information and maintain accurate records
- Upsell products or services to increase sales revenue
- Make outbound calls to follow up on customer inquiries or provide additional information
- Communicate effectively in English and Spanish, both verbally and in writing

Requirements:
- Previous experience in customer service or related field is preferred
- Excellent communication skills and ability to build rapport with customers
- Strong problem-solving skills to address customer concerns effectively
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Must be able to work well independently as well as part of a team

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the necessary skills, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Temporary

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift

Work Location: In person

Salary : $19 - $22