What are the responsibilities and job description for the Host/Hostess position at CROOKED HEN?
Job Overview
We are seeking a friendly and organized Host/Host to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibilities will include greeting guests, managing reservations, and ensuring a smooth flow of service. The ideal candidate will possess excellent customer service skills and a passion for providing exceptional guest experiences in a restaurant or hotel environment.
Duties
- Greet guests warmly upon arrival and escort them to their tables.
- Manage the reservation system and ensure efficient seating arrangements.
- Provide menus and inform guests about daily specials or promotions.
- Answer phone calls with professionalism, assisting with reservations and inquiries.
- Maintain an organized waiting list during busy periods and communicate wait times effectively.
- Collaborate with the serving staff to ensure timely service and guest satisfaction.
- Assist in maintaining cleanliness at the host stand and dining area.
- Handle guest complaints or concerns with empathy and professionalism, escalating issues as necessary.
- Utilize Aloha POS or other point-of-sale systems for managing reservations and orders.
Qualifications
- Previous experience in customer service or guest services is preferred, particularly in food service or hospitality settings.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- A friendly demeanor with a focus on guest relations and satisfaction.
- Familiarity with POS systems, particularly Aloha POS, is a plus but not required; training will be provided.
- Must be able to work flexible hours, including evenings and weekends as needed.
Join our team as a Host/Host and play a key role in creating memorable dining experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 35 – 45 per week
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Reading, PA 19607 (Required)
Ability to Relocate:
- Reading, PA 19607: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13