Client Relations Consultant- CCA

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Basic Purpose

Develop and facilitate selling opportunities for Travel Allied by engaging daily with decision-makers in healthcare organizations across the country to generate new client prospects and qualified leads.

Essential Functions

• Develop ongoing relationships with client prospects that result in opportunities for Allied sales staff to engage directly with the client.
• Product scope includes, Rehab, Imaging, lab, Surgical, Sterile Processing, Respiratory Therapy
• Effectively coordinate conference calls, meetings in varying regions throughout the United States.
• Collaborate with CCA leadership in both Account Management and Recruitment.
• Coordinate on strategic plan to skill market profiles to potential new/prior clients.
• Re-engage old clients with open needs with candidates who have previously worked in their organization.
• Use candidate intel, recruiter intel, and sales intel to reach business leaders of prior and new business contacts.
• Represent Allied at trade shows and professional organization events as needed.
• Maintain a growing database of potential business leads and new business targets.
• Develop and execute a high-volume client outreach effort (75 call per day minimum), primarily by phone/email/social media, performing to established metrics for conversion to new business.
• Successfully navigate internet websites and social media applications to collect targeted market and client information.
• Achieve monthly and quarterly goals/metrics.
• All other duties as assigned.
  
  

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Qualifications

• Bachelor’s Degree and a minimum of three years’ experience in a related inside sales or business to business role. Allied: Rehab, Imaging, Respiratory, Lab sales experience preferred.
• Demonstrated success executing a territory penetration plan with clear and measurable outcomes.
• Superior verbal and written communication skills are required, demonstrating the ability to communicate credibly with top decision-makers in major healthcare enterprises.
• Professional presentation style and demeanor conveying warmth and professionalism over the telephone.
• Comfortable with making multiple cold calls into healthcare organizations nationwide to successfully determine appropriate decision-makers.
• Committed to achieving goals and resilient when client interest declines.
• Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones.
• Demonstrated competency with Microsoft Office Suite products in a Windows © environment including, but not limited to, Outlook, PowerPoint, Excel and Word.
• Prior experience with a Customer Relationship Management (CRM) application is preferred, Salesforce © is ideal.
• Ability to conduct Internet research in an efficient and productive manner.
• Ability to multi-task and prioritize shifting responsibilities in a dynamic, quickly changing, client-driven environment with changing demands and, at times, conflicting assignments.
  
  

Work Conditions

• Travel Requirements – 15 – 20%
• Must be able to sustain long periods of sitting, being on the phone and working on a computer – multitask capable. Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom
  
  

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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