Client Relations Consultant (Inside sales)

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Basic Purpose

Develop and facilitate selling opportunities for enterprise-wide sales staff by engaging daily with decision-makers in healthcare organizations across the country to generate new client prospects and qualified leads

Essential Functions

• Develop ongoing relationships with client prospects that result in opportunities for enterprise-wide sales staff to engage directly with the client.
• Product scope includes, but is not limited to, Direct Hire/Permanent Placement Services, Travel Nurse/Allied Staffing, and Locum Tenens Staffing.
• Effectively coordinate conference calls, meetings, and travel time for multiple sales executives in varying regions throughout the United States.
• Collaborate with multiple regional sales leaders to advance a strategic business development plan supporting quarterly and annual revenue goals.
• Develop and execute a high-volume client outreach effort, primarily by phone/email/social media, performing to established metrics for conversion to new business.
• Successfully navigate internet websites and social media applications to collect targeted market and client information.
• Ensure that current, competitive information is resident in the Customer Relationship Management (CRM) application system.
• Engage effectively with business unit leadership, sales leadership, and delivery specialists (e.g., Search Consultants, Account Managers) to fully leverage all potential business opportunities.
• Primary point of contact for internal research operations and data operations teams to maximize business development efforts.
• Research and prepare strategic briefing of potential clients’ prior experience across the Cross Country’s continuum of services.
• Achieve monthly and quarterly goals/metrics.
• All other duties as assigned.
  
  

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Qualifications

• Minimum of three years’ experience in a related inside sales or business to business role. Healthcare staffing experience preferred.
• Demonstrated success executing a territory penetration plan with clear and measurable outcomes.
• Superior verbal and written communication skills are required, demonstrating the ability to communicate credibly with top decision-makers in major healthcare enterprises.
• Professional presentation style and demeanor conveying warmth and professionalism over the telephone.
• Comfortable with making multiple cold calls into healthcare organizations nationwide to successfully determine appropriate decision-makers.
• Committed to achieving goals and resilient when client interest declines.
• Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones.
• Demonstrated competency with Microsoft Office Suite products in a Windows © environment including, but not limited to, Outlook, PowerPoint, Excel and Word.
• Prior experience with a Customer Relationship Management (CRM) application is preferred, Salesforce © is ideal.
• Ability to conduct Internet research in an efficient and productive manner.
• Ability to multi-task and prioritize shifting responsibilities in a dynamic, quickly changing, client-driven environment with changing demands and, at times, conflicting assignments.
  
  

Education: Bachelor’s Degree required.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EEO) - Veteran/Disability.

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