What are the responsibilities and job description for the Junior Call Centre Associate position at CROSS CULTURAL MEDIA LTD?
Job Overview:
We are looking for a Junior Call Centre Associate to join our team. This is a fully on-site role (no remote work) where you will handle inbound and outbound calls, assist customers, and support marketing campaigns. If you have strong communication skills, enjoy speaking with people, and are eager to develop professionally, this is a great opportunity for you!
Responsibilities:
- Make outbound calls to potential customers to promote products and services.
- Handle inbound calls, respond to inquiries, and provide excellent customer service.
- Follow scripts and company guidelines to engage with customers effectively.
- Assist in scheduling appointments and generating leads for the sales team.
- Maintain accurate customer records and update databases as needed.
- Work closely with the marketing and sales teams to meet performance targets.
- Ensure a positive customer experience by addressing concerns and resolving issues.
Requirements:
- Previous experience in a call centre, customer service, or sales role is a plus but not required.
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes and maintain professionalism.
- Goal-oriented, self-motivated, and eager to learn.
- Must be available to work on-site in Manhattan, NY—no remote work.
- Legal authorization to work in the U.S.
What We Offer:
- Competitive base pay with performance-based bonuses.
- Ongoing training and career development opportunities.
- A supportive and energetic team environment.
- Opportunities for growth and advancement within the company.
If you’re ready to start a career in customer service and marketing, apply today!
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Referral program
Shift:
- Day shift
Location:
- NY 10036, United States (Required)
Work Location: In person
Salary : $65,000
