What are the responsibilities and job description for the Junior Call Centre Agent position at CROSS CULTURAL MEDIA LTD?
Job Overview:
We are seeking a motivated Junior Call Centre Agent to join our team. This is a fully on-site role (no remote work) where you will be responsible for handling inbound and outbound calls, assisting customers, and providing product and service information. If you have strong communication skills and enjoy engaging with people, this is a great opportunity to kickstart your career!
Responsibilities:
- Handle incoming and outgoing calls to assist customers and provide information.
- Engage with potential customers to promote products and services.
- Address customer inquiries and resolve issues professionally and efficiently.
- Maintain accurate records of customer interactions in the database.
- Work closely with the marketing and sales teams to support campaign efforts.
- Follow up with customers to ensure satisfaction and gather feedback.
- Meet daily and weekly performance targets.
Requirements:
- No prior experience required—full training provided.
- Strong communication and active listening skills.
- Ability to build rapport with customers and provide excellent service.
- A positive and professional attitude.
- Comfortable working in a fast-paced, team-oriented environment.
- Must be available to work on-site in Manhattan, NY—no remote work.
- Legal authorization to work in the U.S.
What We Offer:
- Competitive base salary with performance-based bonuses.
- Comprehensive training in customer service, sales, and marketing strategies.
- Opportunities for career advancement and professional development.
- A fun, team-oriented work environment with supportive leadership.
- Regular team incentives and networking opportunities.
If you’re looking for an opportunity to grow in a customer-focused marketing environment, apply today and join our team!
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
Shift:
- Day shift
Location:
- NY 10036, United States (Required)
Work Location: In person
Salary : $65,000
