What are the responsibilities and job description for the Junior Customer Service Associate position at CROSS CULTURAL MEDIA LTD?
Job Overview:
We are seeking a Junior Customer Service Associate to join our dynamic team. This is a fully on-site role (no remote work) where you will interact directly with customers, provide top-tier service, and support brand awareness initiatives. If you are a strong communicator, customer-focused, and eager to develop professionally, we want to hear from you!
Responsibilities:
- Engage with customers in-person to provide information on products and services.
- Deliver excellent customer service and build long-term customer relationships.
- Address customer inquiries, resolve issues, and offer suitable solutions.
- Assist in promotional marketing campaigns and product demonstrations.
- Represent our clients professionally and maintain brand integrity.
- Track customer interactions and provide feedback to improve service strategies.
- Collaborate with team members to achieve customer service and sales goals.
Requirements:
- Previous experience in customer service, sales, or hospitality is a plus but not required.
- Excellent communication and interpersonal skills.
- Positive attitude with a willingness to learn and grow.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available to work on-site in Manhattan, NY—no remote work.
- Legal authorization to work in the U.S.
What We Offer:
- Competitive base pay with performance-based incentives.
- Comprehensive training and career development opportunities.
- A supportive and energetic work environment.
- Opportunities for growth and advancement within the company.
If you’re ready to launch a career in customer service and marketing, apply today!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
Shift:
- Day shift
Location:
- NY 10036, United States (Required)
Work Location: In person
Salary : $60,000