What are the responsibilities and job description for the Junior Customer Service Representative position at CROSS CULTURAL MEDIA LTD?
Job Title: Junior Customer Service Representative
Location: Manhattan, NY (On-Site)
Job Type: Full-Time
About Us:
We are a dynamic and fast-growing direct marketing company based in Manhattan, NY. Our team is passionate about delivering outstanding customer experiences while representing top-tier clients in various industries. We specialise in face-to-face marketing, customer acquisition, and brand representation.
Job Overview:
We are seeking a motivated Junior Customer Service Representative to join our team. This is an on-site role (no remote work) where you will interact directly with customers, provide tailored solutions, and enhance brand awareness. If you enjoy working in a fast-paced environment, have excellent communication skills, and are eager to develop professionally, this is the opportunity for you!
Responsibilities:
- Engage with customers in-person to provide information about products/services.
- Deliver exceptional customer service and build strong relationships.
- Address customer inquiries, resolve issues, and offer appropriate solutions.
- Represent our clients’ brands professionally and positively.
- Assist with sales processes, including handling transactions when necessary.
- Maintain up-to-date knowledge of products, promotions, and services.
- Work collaboratively with the marketing and sales teams to achieve business goals.
- Provide feedback on customer interactions to improve service strategies.
Requirements:
- Previous experience in customer service, sales, or hospitality is a plus but not required.
- Strong communication and interpersonal skills.
- Positive attitude and a willingness to learn.
- Ability to thrive in a fast-paced, team-oriented environment.
- Must be available to work on-site in Manhattan, NY—no remote work.
- Legal authorization to work in the U.S.
What We Offer:
- Competitive entry-level compensation with performance-based bonuses.
- Career growth opportunities within a rapidly expanding company.
- Hands-on training and professional development.
- A vibrant and energetic work culture with a supportive team.
If you're ready to start a career in customer service and direct marketing, we’d love to hear from you! Apply today!
Job Type: Full-time
Pay: From $70,000.00 per year
Shift:
- Day shift
- Morning shift
Location:
- NY 10036, United States (Required)
Work Location: In person
Salary : $70,000
