What are the responsibilities and job description for the Network Technician position at Cross Keys Village?
Network Technician
Cross Keys Village - The Brethren Home Community (CKV) is currently seeking a Network Technician to become a part of our Information Services team to assist with providing technical support to residents, villagers and team members. As a Network Technician working at CKV, we will provide you with opportunities to enjoy a friendly work environment guided by Christian values.
This opening is for a full-time position working 8 : 30 a.m. - 5 : 00 p.m. Monday through Friday. Ability to cover after-hours service calls remotely or on-site as needed.
Who We Are :
As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs.
Job Description :
As a Network Technician, your scope of responsibilities will include but is not limited to :
- Receiving, recording, and responding to requests for technical support in a timely manner to ensure high customer satisfaction of Team Members, Residents, and Villagers.
- Maintaining hardware asset inventory. Collecting and verifying information relating to network devices and infrastructure; including model description, serial number, property tag number, port number, etc. Reporting all findings and update network documentation as required.
- Creating and maintaining user instructions, network documentation, etc.
- Performing cable installations including fiber / copper terminations, cable management and Main / Intermediate distribution facility preventive maintenance.
- Installing and troubleshooting Resident and Villagers computers, printers, TVs, TiVos, smartphones and other residential related network / computer devices.
- Performing operational support of the campus phone system through extension moves / adds / deletes, CDR system management, caller ID database and 911 database management.
- Working with vendors, contractors, consultants, auditors and various departments to ensure proper implementation of computer / network solutions, compliance with various health regulations and overall technology / business productivity.
- May assist with computer training for new users.
Education and Experience :
Join Our Work Family :
As a team member at Cross Keys Village, you will be provided with many benefits such as a positive work environment and comprehensive training opportunities. Our large campus also offers you excellent dining options, community events and much more.
If you want to become a part of our unique and friendly team, apply to be a Network Technician with Cross Keys Village today!
