What are the responsibilities and job description for the Senior Account Manager – Video Conferencing & Unified Communication Systems (New York, NY or Chicago, IL) position at Cross Path?
Job Title: Senior Account Manager – Video Conferencing & Unified Communication Systems (New York, NY or Chicago, IL)
Location: New York, NY or Chicago, IL, US (Hybrid Work Model)
Salary: Based on experience and qualifications.
Role Overview:
Our client is a leading provider of innovative video conferencing and unified communication solutions. They offer a wide range of products, including IP phones, video conferencing systems, and collaboration tools that help businesses improve communication, collaboration, and productivity. As a Senior Account Manager, you will be responsible for managing and growing relationships with end-user clients, ensuring their needs are met with tailored communication solutions that drive business success.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-term relationships with end-user clients, ensuring high levels of satisfaction and retention.
- Sales Growth: Identify opportunities to upsell additional products and services, such as IP phones and video conferencing solutions, to existing and new end-user clients.
- Consultative Sales: Understand the unique communication needs of end-user clients and act as a trusted advisor by recommending the most suitable video conferencing and unified communication solutions.
- Sales Cycle Management: Lead the full sales process from prospecting to closing, ensuring seamless execution and alignment with client requirements.
- Client Support: Provide ongoing support to ensure end-user clients fully benefit from their communication solutions and address any issues as they arise.
- Industry Expertise: Stay informed on the latest trends and technologies in unified communications and video conferencing to anticipate and meet the evolving needs of end-user clients.
Qualifications:
- Minimum of 5 years of experience in account management, sales, or a similar role, specifically working with end-user clients in the technology or communications sector.
- Strong knowledge of video conferencing systems, IP phones, and unified communication products.
- Proven success in a consultative sales environment, with a track record of meeting or exceeding sales targets.
- Excellent communication and presentation skills, with the ability to simplify complex solutions for end-user clients.
- Proficiency with CRM software to manage client relationships and sales pipelines.
- Self-motivated and results-driven, with the ability to work independently and solve problems proactively.
Why You Should Apply:
- Competitive salary and comprehensive benefits, based on experience.
- Opportunity to work with leading-edge communication technology.
- A dynamic work environment that fosters professional development.
- Career growth opportunities in an expanding industry.
